People Partner Customer Care Business units

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

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Were scaling fast across the US and Europe and our global team of almost 2000 colleagues continues to grow and fast! As we expand our reach launch new products and enter new markets we need to stay sharp scalable and human. Thats where you come in.

Were looking for a People Partner to join our high-performing team and partner with leaders across our Customer Care and other business units to deliver people strategies that drive performance engagement and scalable growth. As a People Partner youll work closely with senior managers and functional leaders to translate company priorities into actionable people plans. Youll bring clarity commerciality and care to everything you do enabling leaders to make confident decisions and empowering teams to thrive.

Due to the recent acquisition and ongoing integration of two organisations alongside our huge growth ambitions this role is for someone who thrives in fast paced scaling environments and knows how to bring clarity commerciality and dedication to employee experience in fast-scaling teams.

Youll be responsible for implementing core people processes enabling change initiatives and ensuring were building a culture that reflects our values as we scale.

If you thrive in fast-paced environments know how to balance tactical delivery with strategic thinking and want to make a meaningful impact on people and performance wed love to meet you.

What youll do

Partner with Leaders to Deliver People Plans

• Work with Senior Leaders and Managers to co-create people priorities with business goals.

• Provide insight challenge and recommendations on people topics across the full employee lifecycle including org design high performance culture and leading change.

• Act as a trusted adviser and coach ensuring leaders have the mindset capability and confidence to lead their teams effectively.

• Implement and manage key people processes (e.g. performance reviews engagement surveys talent planning) in your functions ensuring quality and consistency.

• Our values are at the heart of everything we do here at TK. Youll shape the employee experience across the teams you partner and beyond. Help us listen carefully act on feedback and build a culture that people want to be part of.

Drive Performance and Engagement

• Support leaders to embed the performance process ensuring objectives feedback and development conversations drive high performance.

• Use a range of data insights including People Data Engagement Results performance and external sources to proactively partner on action planning and monitor progress against agreed initiatives.

• Champion our values and ensure they are embedded into ways of working.

• Use people data to diagnose challenges track progress and recommend improvements.

Lead Change at a Functional Level

• Co-deliver change management activities with Senior Leaders and Managers ensuring buy-in clear communication leader enablement and smooth implementation.

• Lead integration projects restructures or shifts in operating models working closely with senior People Partners and other stakeholders.

• Youll ensure that through change and beyond our colleagues are valued and stay connected to our mission.

Enable Leadership and Manager Capability

• Coach and guide Leaders and Managers on people topics from performance and development to team dynamics and organisational change.

• Identify capability gaps and partner with the relevant People Team functions to address them including through the creation and delivery of learning content.

• Youll bring insight challenge and clarity to business decisions team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; youll be comfortable navigating unknowns and bring confidence in others through ambiguity.

What success looks like

• Leaders in your functions feel equipped and confident to lead their teams through growth and change and to drive performance engagement and team development.

• Core people processes are delivered with consistency quality and impact.

• People insights such as engagement churn and absence remain healthy and engagement and performance metrics in your functions improve with clear links to actions youve partnered on.

• Change initiatives in your remit are implemented smoothly with positive feedback from leaders and teams.

• Successful project delivery across your business function and the People Team

What youll bring

• Experience in a People Partner role partnering in fast-growing tech companies

• A track record of partnering and influencing senior leaders.

• Strong understanding of organisational design performance management leadership development and change management

• A coaching mindset and excellent communication skills. You know when to challenge and when to support

• A commercial approach to people work with a focus on impact data and action and balancing employee experience

• Experience developing and enabling leaders

• Comfort operating across regions and time zones with experience partnering international teams

• A bias for clarity consistency and care in everything you do

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.