Zendesk Administrator

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming manual work that gets in the way of real work our tools automate everything from travel bookings to expenses invoice processing and more. By eliminating this shadow work that wastes hours erodes morale and saps innovation were on a mission to power real work with real impact.

Were trusted by more than 10000 companies worldwide including Wise On Running Breitling and Fabletics and were tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015 Perk has grown into a global company of more than 1800 people across 12 offices globally with headquarters in London and Boston. We combine innovation control and simplicity to transform how businesses work and how people feel at work.

At Perk were driven by our values like being an owner delivering a 7-star experience and working as one team. We value curiosity purpose and mindset not just knowledge to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work wed love you on the team.

Visit to learn more.

Join us at the heart of customer excellence.

As our Zendesk Administrator youll be the driving force behind the systems and tools that empower our customer care teams to deliver world-class service. Youll own optimize and innovate across our key platforms including Zendesk Zapier and Airtable ensuring every workflow runs like clockwork and every customer experience feels effortless.

This is a role for a tech-savvy problem solver who thrives on making things work better faster smarter and with a measurable impact. If you love bridging the gap between people and technology this is your stage.

What Youll Do

• Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
  

• Lead Innovation: Partner with teams across Customer Care Vendor Ops and Workforce Management to bring bold ideas to life.
  

• Optimize Workflows: Design configure and fine-tune triggers automations and workflows that boost efficiency and clarity.
  

• Launch and Integrate: Coordinate the rollout of new tools features and integrations that streamline operations across our customer ecosystem.
  

• Keep It Running Smoothly: Troubleshoot issues manage user access and ensure our systems are always performing at their best.
  

• Champion Continuous Improvement: Document best practices lessons learned and process enhancements that raise the bar every time.

• Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.
  
  

What Youll Bring

• 2 years of experience in tooling systems or application administration.
  

• Proven expertise with Zendesk (administration configuration and integrations).
  

• Strong analytical communication and collaboration skills.
  

• Ability to translate business needs into elegant technical solutions.
  

• Comfort with change you thrive in fast-moving environments where experimentation leads to progress.
  

• A passion for automation optimization and exceptional customer experiences.
  

• Self-motivation and a keen eye for detail you dont just fix problems you anticipate them.
  
  

Bonus Skills

• Familiarity with coding or scripting languages (e.g. JavaScript Python or SQL).

• Experience in Customer Care or support operations.

• Prior exposure to automation platforms like Zapier Make or Workato.

  
  

Why Youll Love It Here

You wont just manage tools youll shape the future of how we care for our customers. Youll collaborate with passionate teams see your ideas come to life fast and make a tangible difference in how thousands of customer interactions unfold every day.



What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with our generous allocation of vacation days plus public holidays

• Take control of your physical health with your choice of private healthcare or a gym allowance

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Join our unforgettable Perk events including our spectacular annual summer party

• Always feel supported with Spring Health our market-leading wellbeing partner providing fast comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

• Make your money go further with our flexible compensation plan

• Focus on your family with 17 weeks paid parental leave during your childs first year

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 Work from Anywhere days per year

• Nurture your language skills with in real-life English Spanish and Catalan lessons

• Follow your passions and take a four-week fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

How We Work

At Perk we take an IRL-first approach to work where our team works together in-person 3 days a week. As such this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity productivity creativity and ultimately making us a great place to work.

For certain roles we can help with relocation from anywhere in the world English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base and we want to make sure the people behind our product reflect that. Were an equal opportunity employer which means youre welcome at Perk regardless of how you look where youre from or anything else that makes you well you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @ or @ our verified social media channels or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment training or fees request sensitive personal information such as bank details early in the process or communicate through unofficial apps like WhatsApp Telegram or Signal. If you receive a message claiming to be from Perk that seems suspicious please do not respond. Forward it to and we will confirm whether it is legitimate.

Required Experience:

Unclear Seniority