IT Systems Engineer

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate ambitious growth plans and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300 colleagues across the UK US Europe and Asia-Pacific. We promote a people-first culture built on fairness inclusion psychological safety and continuous learning. As we evolve into a multi-channel platform for branded business communications we offer employees the opportunity to shape the future of global communicationwhile growing their careers in a culture where curiosity creativity and accountability thrive.

Were officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration trust and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place To Work USA

About the opportunity

Key responsibilities

• Support Exclaimers hybrid infrastructure including on-premises systems cloud platforms and network connectivity across global sites.
• Assist with DNS management certificate renewals and business continuity documentation.
• Help manage device management platforms (Intune Kandji) across Windows and macOS environments.
• Learn and develop scripting skills to automate routine tasks and improve consistency.
• Support IAM processes including SSO configuration access requests and Joiner-Mover-Leaver workflows.
• Assistwith licensing compliance for M365 and other key business systems.
• Act as second-line escalation for issues our MSP cannot resolve.
• Follow ITIL-aligned change and service management practices.
• Contribute to infrastructure projects working with the IT Lead InfoSec and third-party partners.

Skills knowledge and expertise

• Basic understanding of Windows and macOS environments with some exposure to cloud platforms such as Azure or M365. Youdontneed deep experience but you should be comfortable navigating these systems and keen to learn more.
• Familiarity with device management concepts or tools like Intune or Kandji. Homelab or personal project experience counts just as much as formal work experience at this level.
• Interest in scripting and automation using PowerShell Bash or similar. Youdontneed to be writing production code but you should see the value in automating repetitive tasks and want to develop these skills.
• Foundational understanding of networking principles including DNS DHCP and basic troubleshooting. Enough to diagnose common issues and know when to escalate.
• A structured approach to problem-solving and a willingness to figure things out. You try to resolve issues yourself before escalating and you know when to put your hand up and ask for help.
• Genuine enthusiasm for IT and technology with a desire to build a career in infrastructure and operations.

At Exclaimer were proud to offer a benefits package that reflects our commitment to supporting you professionally personally and wherever life takes you.

At Exclaimer inclusion is more than a policy - its part of who we are.

Were proud to be an equal opportunity employer and welcome applications from people of all backgrounds experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity race religion nationality age gender marital status disability neurodivergence caring responsibilities sexual orientation or gender identity. Were building a culture where everyone feels they belong and can thrive and wed love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process please email the team in confidence via to let us know.