Job Description Summary

Job Description

Essential Functions (Responsibilities)

• Execute Fault Reporting Analysis and Corrective Action (FRACAS) process on assigned avionics products. This includes the development of solutions that meet customer and business needs. Solution may be self-developed or developed through a team via project management leadership.

• Responsible for driving the overall planning management and completion of all customer technical queries assigned.

• Lead for customer technical issues and Investigation of field failures.

• Creation of product briefings/Service Information Letters.

• Technical presentations at fleet technical review meetings (internal and external).

• Act as the lead on all technical issues and overseeing Customer Support Engineers activities as appropriate.

• Provide liaison and support on technical issues to the various GE departments and sites in the US and overseas.

• Support the activities of the Safety Product Management Team (SPMT).

• Maintain and develop a detailed knowledge of current and future products.

• Maintain a relationship with customer facing teams product leads and the Product and Engineering Centres of Excellence.

• Ensure traceability of customer queries using a tracking database to ensure customer actions are assigned clear ownership to ensure their timely conclusion.

• Support the customer in the field in the US and overseas through modification programs and dedicated technical support visits.

• Monitor the in-service performance of GE equipment to identify problem areas and make recommendations and take actions to affect a solution.

• Maintenance and approval of fielded technical documents

• Serve as the Voice of the Customer (VOC) during internal reviews (SPMT NPI Toll Gates CMR etc)

Qualifications/Requirements:

• Candidate shall be qualified to bachelors degree level in Electrical/Electronic Engineering.

• Candidate shall have a minimum of 3 years of experience in an electrical/electronic engineering field.

• GE Aerospace will not sponsor individuals for employment visas now or in the future for this job opening.

• Experience in mechanical engineering principals would be beneficial to role.

• This salary position requires the willingness and ability to work extended hours when necessary to resolve technical problems or meet project milestones as well as show flexibility and initiative in ambiguous environments where roles and responsibilities are unclear.

Desired Characteristics:

• The preferred candidate will have a proven track record of GE Aviation Systems products as well as an understanding of aircraft systems and a demonstratedabilityto excelinall customerserviceareas.

• Strongoralandwrittencommunicationskills.

• Stronginterpersonalandleadershipskills.

• Change agent with strong credibility and influence in the organization.

• Demonstrated ability to motivate others and achieve results.

• Demonstrated commitment for process improvement.

• Demonstrated ability to influence outside of peer group.

The base pay range for this position is $95000.00 - $127000.00. The specific pay offered may be influenced by a variety of factorsincluding the candidates experience education and skill position is also eligiblefor an annual discretionary bonus based on apercentage of your base salary/ commission based on the posting isexpected to close on3/31/2025.

GE Aerospace offers comprehensive benefits and programs to support your health and along with programs like HealthAhead your physicalemotional financial and social wellbeing. Healthcare benefits include medical dental vision and prescription drug coverage; access to aHealth Coach from GE Aerospace; and the Employee Assistance Program which provides 24/7 confidential assessment counseling andreferral services. Retirement benefits include the GE Aerospace Retirement Savings Plan a 401(k) savings plan with company matchingcontributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits includetuition assistance adoption assistance paid parental leave disability insurance life insurance and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e. isa Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time andfor any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. Thisdocument does not create a contract of employment with any individual.

#LI-KS1

This role requires access to U.S. export-controlled information. Therefore employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident U.S. Citizen have been granted asylee or refugee status (i.e. a protected individual under the Immigration and Naturalization Act 8 U.S.C. 1324b(a)(3)).

Additional Information