Senior Manager, IT Managed Services
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Provide strategic direction and leadership for the IT Managed Services team. Define service offerings SLAs and KPIs that align with MSP contractual obligations and our clients expectations. Ensure MSPs are providing data/reports that reflect alignment to contractual obligations.
Identify dependencies and blast radius of impacts (also improves change management)
Protect Resiliency through design patterns (Retry Circuit Breaker Stand-in)
Detect Availability and Response anomalies with synthetic and real-user monitoring
Recover and communicate internally and/or externally through pre-defined processes and improve Protection and Detection based on RCA Root Cause Analysis
Basic Qualifications
- 12 years experience and understanding of architecture application design systems engineering and integration.
- Technical expert within multiple disciplines provides strategic direction guidance and integration of products and services.
- Executive level presentation experience verbal and written communication skills.
- Eight years experience mentoring junior resources influential leadership abilities
- Experience as technical lead supporting multiple complex projects simultaneously
- Technical manager of an Enterprise Technology and/or Operational Support Team
Preferred Qualifications
- Effective business and financial acumen experience in managing $1M budgets along with negotiation capabilities and license management
- IT Managed Service experience with multiple vendors
- Executive Level Presentation development and delivery experience
- Strong problem-solving and analytical skills.
- Familiarity with managing remote staff
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Senior Manager
Key Skills
- IT Experience
- Business Continuity Planning
- IT Management
- SAAS
- Desktop Administration
- Computer Networking
- Management Experience
- Salesforce
- IT Service Management
- ITIL
- Azure
- Project Implementation
About Company
At Deluxe, we’ll support and help you grow your unique strengths to unlock the potential of our business clients as well as your employment experience.
