Service Order Processing Specialist

The Opportunity

In this role youll guide service orders from initial request through completion ensuring information is accurate schedules stay on track and customer commitments are met. Youll collaborate closely with sales technical support logistics and finance to keep projects moving and help customers receive the maintenance upgrades and support they need. By ensuring clarity accuracy and timely communication youll play a meaningful part in the service processes that strengthen grid reliability and help modernize energy systems across the industry.

How Youll Make an Impact

• Manage endtoend intake and processing of service requests (new renewal upgrade cancellation) in alignment with documented SLAs and procedures.

• Verify order accuracy completeness and compliance with internal policies and customer agreements.

• Coordinate with sales technical support logistics and finance to resolve discrepancies and secure required approvals.

• Maintain accurate timely records in ERP/CRM systems to support downstream service execution.

• Provide clear timely status updates to customers and internal stakeholders.

• Identify and escalate complex order issues to the appropriate teams for resolution.

• Generate reports on order activity backlog and service performance metrics.

• Support continuous improvement efforts and updates to order processing procedures.

• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

• High school diploma or equivalent; Associates degree in business administration supply chain management or a related field preferred.

• 13 years of experience in order processing customer service or an administrative rolepreferably within a serviceoriented or manufacturing environment.

• Proficiency with ERP/CRM systems (such as SAP Salesforce Oracle) and Microsoft Office.

• Excellent written and verbal communication ability; comfortable collaborating with diverse teams.

• Proven ability to manage multiple priorities and approach issue resolution with a steady proactive mindset.

More About Us

At Hitachi Energy youll gain exposure to modern service technologies collaborate with skilled professionals across the power industry and access resources that support ongoing professional growth.

• Opportunities to work on innovative technologies that shape the future of energy

• A collaborative environment with experienced professionals across the power industry

• Access to learning platforms and career development programs

• Attractive health and retirement benefits

• Paid leave and flexible work arrangements