Sr. Product Mgr Offline Product Strategy, Retail Experience Offline Product Strategy

Amazon Devices Retail Experience - Offline Product Strategy team is changing the way customers learn and engage with our devices in retail. Amazon Devices organization continues to be one of the most innovative and fastest growing businesses at Amazon. Our team develops and creates the magical experiences that customer experience when they visit our devices and services in global retailers such as Best Buy or Target.

As Sr. Product Manager Retail Experience - Offline Product Strategy the candidate will be a self-starter a creative problem solver and responsible for working with cross-functional teams to execute global retail demo projects for our worldwide Offline Retail channels. This role reports into the Offline Sales and Marketing organization and will work directly with the Devices Product Lines Global Channel Marketing Device Product Managers and Product Marketing Managers and both internal/external engineering teams to help bring these experiences to life.


Key job responsibilities
Own and drive the retail demo experience working closely with Channel Marketers and GTM to define our device and fixture experiences.
Lead the cross-functional teams through product reviews demo ideation software and hardware development ensuring the product demo delights customers and meets the storytelling needs of our Global Channel Marketing teams.
Raising the bar on customer experience of our products in our Global Market Segments by owning and writing of the Business Requirement Documents and Press Release/Frequently Asked Questions (PR/FAQ) documents for director level approval.
Collaborate with the engineering teams and Demo Program Managers on implementation of the engineering requirements and through operational processes to deliver the demo product on time to global offline teams.
Clarify and drive project commitments as well as establish and maintain clear chains of accountability by leading and facilitating meetings with key stakeholders and reporting using centralized information repositories and/or other communication tools.
Anticipate changes and bottlenecks provide escalation management anticipate and make tradeoffs balance the business needs versus technical and operational constraints; and encourage risk-taking behavior to maximize business benefit.
Provide business recommendations to our global partners on how to develop demo CXs from a demo technology standpoint.


A day in the life
The successful candidate will also:
Initiate develop and champion business initiatives to raise the bar for On Device Demo Customer Experiences gaining approval at Director level in product marketing technical and sales stakeholders
Measure the performance of demos from a qualitative and quantitative standpoint as appropriate. Use the data to ensure the voice of the customer is present in product and marketing decisions and measure channel and sales effectiveness
Be a self-starter comfortable with ambiguity in a fast-paced and ever-changing environment and able to think big while paying careful attention to detail
Write Monthly and Quarterly Business Reviews for director level reviews

About the team
The Offline Product Strategy team strives to inspire and educate our customers when trying our devices on the retail display. The right candidate can help bring our devices to life allowing our customers to see the best in our products and services. The Retail Demo Team is encouraged to innovate automate and discover new ways to launch amazing products!

- 5 years of end to end product delivery experience
- Bachelors degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Some travel may be required (roughly 40k air miles annually)

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- MBA
- Knowledge of key customer experience metrics and methodology (e.g. NPS)
- 7 years of technical product or program management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.