Client Service Officer

• 2 * Max term Roles One Full Time and One Part Time (4 days a week)
• Location: Coffs Harbour NSW
• Salary: $80K (full time) Super NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values we stand together with anyone who needs us for as long as they need us. Find out more about us and our purpose.

Your Opportunity

The Client Service Officer is responsible for delivering comprehensive and welcoming front-of-house services to clients seeking housing assistance. As the first point of contact you will create a respectful compassionate and inclusive experience for every individual who engages with our service.

You will play a key role in assessing client needs supporting housing applications and allocations and ensuring all housing placements are fair transparent and aligned with policy and legislative guidelines. This role is integral to building trust and supporting positive outcomes for individuals and families in need of safe and stable housing.

We are seeking a dedicated Client Service Officer to provide high-quality support to clients and stakeholders across housing and access services. This position is ideal for someone passionate about making a meaningful difference in the community.

Please note that both roles are fixed-term positions with employment concluding on 30 June 2026.

Your key responsibilities will be to:

• Handle general inquiries both over the phone and face to face and provide high quality customer service
• Undertake initial screening and assessment to determine clients housing needs and eligibility for assistance
• Maintain and update a range of reports client records are up to date and information meets MAH standards
• Supporting a variety of teams including tenancy and maintenance as required
• Develop working relationships with range of external and internal stakeholders and also with other Access and Demand service providers

Requirementsfor Success

• Minimum 2 years of experience in community/social sector with understanding of social housing
• Experience in MS office products
• Extensive customer service skills both face to face and over the phone with strong administration experience
• Excellent written and verbal communication skills
• The ability to work effectively in a fast-paced and changing environment both independently and as part of a team

Before starting work with us you will need to undertake a national police history check qualifications and referee checks and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work every day you know youre making a real difference
• Not-for-profit salary packaging reducing your tax (details via AccessPay)
• Free external confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender age ethnicity race cultural background disability religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So whoever you are if youre skilled and actively support our purpose and values you would be welcome at Mission Australia.

If you live with disability and require support to submit your application please email or visit our Careers page for additional contact details.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application please contact us at

How to apply

Click Apply and send your application today!

As a committed Circle Back Initiative employer we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you