PTNUSGBAMSREQIDCandidateBeelineID
Example: PTNUS9999999SKIPJOHNSON0413
Bill Rate:
MSP Owner: Michelle Lee
Location: Seattle WA
Duration: 6 months
GBaMS ReqID:
The ideal candidate for this role should have 10 years of overall Salesforce experience including 4 years of Salesforce development experience.
Core Requirements
1. Salesforce Platform Expertise
Deep understanding of Salesforce Sales Cloud Service Cloud and custom applications.
Solid understanding of Salesforce Experience Cloud Lightning Web Components (LWC) and Aura Components.
Strong experience with APEX programming and Salesforce declarative tools including:
o Flows
o Process Builder
o Validation Rules
Solid understanding of Salesforce:
o Profiles
o Permission sets
o Groups
o Sharing settings
o Organization-wide defaults
Comfortable using development and DevOps tools including:
o VS Code for development
o Copado for DevOps
o Data import/export tools
Deep understanding of Salesforce security controls standards and best practices.
Core Responsibilities
Day-to-Day Support
Serve as the primary point of contact for day-to-day Salesforce support.
Handle tickets and perform basic incident triage.
Assist with planning and prioritizing sustainment work.
Monitor:
o Support mailboxes
o Batch jobs
o Scheduled jobs
Provide functional guidance during enhancements.
Support:
o Documentation
o Onboarding activities
o Meeting preparation
Collaboration Client Engagement & Coordination
Coordinate between onsite and offshore teams.
Lead and participate in weekly syncs with business and IT teams.
Participate in stakeholder conversations and status updates.
Ensure smooth communication across all teams.
Help identify process improvements and opportunities to simplify operations.
Operational Excellence & Support Coordination
Track recurring operational issues.
Prioritize enhancements to reduce manual interventions.
Analyze incident trends and propose long-term solutions.
Required Skills & Experience:
Strong understanding of:
o Salesforce platform
o Azure SQL
Familiarity with:
o Salesforce workflows
o Apex
Proven track record in:
o Agile product ownership
o Enhancement leadership roles
Excellent:
o Communication skills
o Documentation skills
o Stakeholder management abilities
Strong analytical mindset with a focus on:
o Operational efficiency
o Data quality