Customer Success Engineer

Austin, TX - USA

Yearly Salary: $ 120000 - 120000

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

This position is fully in-office M-F in Northwest Austin TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin TX area. This is a base commission role.

The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize ROI and lifetime customer value (LTV). You will be the authority on data optimization and support. Learn and sharpen your SQL skills and diagnose integration issues using products like Postman. You will help onboard some of the nations top companies working in partnership with Account Executives Account Managers and fellow CX engineers to present a cohesive team-oriented approach to customers.

As a Customer Success Engineer you will:

Accurately onboard clients onto theplatform
Continually monitor dedicated accounts and make optimizations (bids budgetssegmentationand overall ROI) to facilitate best performance and consistent improvement budget fulfillment and overall client retention quarter over quarter
Become a product expert and influence the product roadmap.
Provide appropriate product suggestions on a client-by-client basis
Minimize churn by enlisting all available corporate resources to solve problems & drive results
Prepare and conduct regularly scheduled trend and metric reviews withclients
Resolve technical product and account issues as they occur
Accurately document all relevant activity in Salesforce

What we are looking for in a highly qualified candidate:

Current Bachelors degree (or expected graduation by May 2026) from a top school.
Demonstrated interest in data / analytics. Willingness to learn and utilize SQL
Very adaptable and open to change in a fast-paced team environment
High level of natural curiosityto challenge the status quo
Excellent verbal and written communication presentation and interpersonal skills
Must be eligible to workpermanentlyin the United States without employer sponsorship at any time now or in the future

Benefits:

Highly competitive salary & total compensation
Company-paid gym membership or Classpass
Comprehensive company-paid health vision and dental insurance premiums for you and your dependents
401(k) retirement plan with 3% employer contribution
Paid company holidays and unlimitedPTO
Awesome company events

#ZR

Required Experience:

This position is fully in-office M-F in Northwest Austin TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin TX area. This is a base commission role.The Customer Success Engineers manage the day-to-day performance of customers while striving to maximize R...

This position is fully in-office M-F in Northwest Austin TX. Relocation reimbursement is offered for this role if moving from outside the greater Austin TX area. This is a base commission role.

As a Customer Success Engineer you will:

Accurately onboard clients onto theplatform
Continually monitor dedicated accounts and make optimizations (bids budgetssegmentationand overall ROI) to facilitate best performance and consistent improvement budget fulfillment and overall client retention quarter over quarter
Become a product expert and influence the product roadmap.
Provide appropriate product suggestions on a client-by-client basis
Minimize churn by enlisting all available corporate resources to solve problems & drive results
Prepare and conduct regularly scheduled trend and metric reviews withclients
Resolve technical product and account issues as they occur
Accurately document all relevant activity in Salesforce

What we are looking for in a highly qualified candidate:

Current Bachelors degree (or expected graduation by May 2026) from a top school.
Demonstrated interest in data / analytics. Willingness to learn and utilize SQL
Very adaptable and open to change in a fast-paced team environment
High level of natural curiosityto challenge the status quo
Excellent verbal and written communication presentation and interpersonal skills
Must be eligible to workpermanentlyin the United States without employer sponsorship at any time now or in the future

Benefits:

Highly competitive salary & total compensation
Company-paid gym membership or Classpass
Comprehensive company-paid health vision and dental insurance premiums for you and your dependents
401(k) retirement plan with 3% employer contribution
Paid company holidays and unlimitedPTO
Awesome company events

#ZR

Required Experience:

Key Skills

Debugging
Remote Access Software
IT Service Management
IOS
Multithreading
VPN
Neo4j
FISMA
SSO
Github
Google Suite
Troubleshooting

Apply Now

About Company

Simplex

Simplex offers industrial solutions to a wide variety of regional manufacturers spanning a number of industries. Since it’s establishment in 2013, the firm has mainly manufactured CNC router machines for the Egyptian market by combining quality components with a highly personalized pr ... View more

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