DevOps Engineer III

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Infrastructure & Cloud Management

• Design implement and support large-scale infrastructure across multiple cloud platforms.
• Develop reliable resilient infrastructure using scalable and repeatable processes.

Automation & CI/CD

• Automate and streamline operations and workflows to enable faster more reliable application releases.
• Implement system automation and continuous integration and delivery (CI/CD) methodologies to support consistent deployment practices.

Deployment & Monitoring

• Build and maintain tools for deployment monitoring and testing in stable scalable production environments.
• Improve deployment frequency reduce lead time for fixes and accelerate recovery in the event of release failures.
  • Ability to take ownership and accountability for problem resolution engaging other teams as needed to drive solutions.
  • Ability to manage priorities and tasks independently demonstrating strong self-direction and reliability.
  • Ability to proactively seek opportunities for improvement and innovation.
  • Ability to evaluate and accept risks thoughtfully using setbacks as learning opportunities for continuous growth.
  • Excellent communication skills with the ability to effectively communicate accurate information to others.
  • Ability to articulate technical information in presentation/training format in front of internal and external customers.
  • Ability to create clear and concise written documentation for a variety of audiences including developers business analysts and business users.
  • Demonstrated ability toprovide professional level service to both external and internal customers.
  • Excellent troubleshooting and problem-solving skills.
  • Excellent organizational and time management skills.
  • Knowledge and understanding of frequent incremental code testing and deployment.
  • Knowledge and understanding of orchestration tools for automated deployments.
  • Knowledge and understanding of configuration management and software defined infrastructure.
  • Ability to translate business and technical requirements into test cases test scenarios and scripts.
  • Ability to develop/build effective solutions that meet business requirements.

ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
oAbility to take ownership and accountability for problem resolution engaging other teams as needed to drive solutions.

oAbility to manage priorities and tasks independently demonstrating strong self-direction and reliability.
oAbility to proactively seek opportunities for improvement and innovation.
oAbility to evaluate and accept risks thoughtfully using setbacks as learning opportunities for continuous growth.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
oExcellent communication skills with the ability to effectively communicate accurate information to others.
oAbility to articulate technical information in presentation/training format in front of internal and external customers.
oAbility to create clear and concise written documentation for a variety of audiences including developers business analysts and business users.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
oDemonstrated ability to provide professional level service to both external and internal customers.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
oExcellent troubleshooting and problem-solving skills.
oExcellent organizational and time management skills.
oKnowledge and understanding of frequent incremental code testing and deployment.
oKnowledge and understanding of orchestration tools for automated deployments.
oKnowledge and understanding of configuration management and software defined infrastructure.
oAbility to translate business and technical requirements into test cases test scenarios and scripts.
oAbility to develop/build effective solutions that meet business requirements.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into databases or equivalent.

Addendum:Active Directory / Domain Controller (AD/DC)

Additional Job Requirements:

Responsible for the design implementation administration and support of the organizations Active Directory (AD) and domain controller infrastructure. This role plays a critical part in ensuring the reliability scalability and security of directory services that underpin enterprise-wide identity and access management.

The engineer will be engaged in managing both on-premises and hybrid environments contributing to group policy administration authentication systems AD-integrated applications and supporting ongoing modernization efforts. Responsibilities include but are not limited to the following:

• Design implement and maintain secure scalable Windows-based domain controllers across multi-site and hybrid environments.
• Administer Active Directory including Group Policy Objects (GPOs) Organizational Units (OUs) domain trusts user and computer accounts and AD-integrated applications.
• Monitor and optimize AD performance replication availability and health; implement and test backup and disaster recovery procedures.
• Troubleshoot and resolve complex issues related to authentication authorization AD schema DNS and DHCP integration.
• Lead or support AD migrations version upgrades forest/domain consolidation and other modernization initiatives.
• Collaborate closely with Information Security to implement domain security policies enforce compliance standards and maintain robust access controls.
• Integrate AD with enterprise platforms such as Azure AD Microsoft 365 Exchange and telecom systems.
• Support identity federation technologies single sign-on (SSO) and multi-factor authentication (MFA) solutions.
• Maintain detailed documentation including configuration baselines operational runbooks and architectural diagrams.
• Partner with cross-functional teams to support enterprise infrastructure cloud adoption strategies and security initiatives.

Additional Competencies:

• Analytical Thinking- Ability to diagnose complex infrastructure issues and identify root causes efficiently.
• Problem Solving- Proactively addresses issues with practical scalable solutions especially under pressure.
• Attention to Detail- Maintains accuracy in configurations documentation and change management processes.
• Communication Skills- Clearly articulates technical information to both technical and non-technical audiences.
• Collaboration & Teamwork- Works effectively across IT Security and business units to support enterprise initiatives.
• Adaptability- Responds quickly to changing technologies and operational challenges.
• Initiative- Proactively identifies opportunities for improvement and drives implementation.
• Technical Competencies:
  • Active Directory Expertise- Deep understanding of AD structure replication FSMO roles trusts and schema.
  • Group Policy Management- Ability to design implement and troubleshoot GPOs for system configuration and security.
  • Scripting & Automation- Proficiency in PowerShell or other scripting languages for task automation and reporting.
  • Windows Server Administration- Strong knowledge of Windows Server roles DNS DHCP and domain controller configuration.
  • Identity & Access Management (IAM)- Understanding of user provisioning role-based access control (RBAC) and authentication protocols (Kerberos NTLM SAML OAuth).
  • Security & Compliance Awareness- Familiarity with hardening best practices audit policies and compliance frameworks (e.g. NIST HIPAA SOX).
  • Cloud Integration Experience- Working knowledge of hybrid identity models Azure Entra ID ADFS and cloud synchronization tools.

Additional Qualifications:

• Extensive hands-on experience in Active Directory administration within large complex enterprise environments.
• Proficient in Windows Server platforms () including core services such as DNS DHCP LDAP and Kerberos.
• Demonstrated expertise in Azure Entra ID Active Directory Federation Services (ADFS) and hybrid identity solutions.
• Strong scripting and automation skills using PowerShell for task automation reporting and system management.
• Solid understanding of Active Directory architecture including domain controllers replication and schema design.
• Knowledge of identity lifecycle management privileged access management (PAM) and role-based access control (RBAC) models.
• Experience with endpoint and device management tools such as Microsoft SCCM Intune or similar solutions.
• Familiarity with security best practices access control frameworks and compliance-driven environments.

Preferred Additional Qualifications:

• Prior experience in the telecommunications industry with a strong understanding of ITIL frameworks and change management processes.
• Professional certifications such as Microsoft Certified: Identity and Access Administrator Associate Azure Administrator or MCSE/MCSA.
• Experience with cloud-based identity solutions including Azure Entra ID and Active Directory Federation Services (ADFS).

Additional Job Requirements:

This is an advanced level position within the discipline demonstrating comprehensive knowledge and proficiency in all areas of responsibility. Performs complex tasks and job duties receiving minimal to no instruction on routine work and general instruction on new assignments. Works under minimal supervision with wide latitude for independent judgment. Supports higher level staff in implementing more complex projects.

Essential Duties:

Additional Competencies:

• Working knowledge and proficiency in at least two programming languages.
• Ability to work independently on complex highly visible tasks in support of multiple projects.
• Ability to lead projects and provide technical guidance to lower level staff.
• Demonstrated expertise in multiple technical environments and hardware/software products that span a broad range of applications.
• Demonstrated knowledge and understanding of designing developing testing and deploying applications using continuous integration and delivery (CI/CD) methodologies and emerging technologies.
• Comprehensive knowledge and understanding of applications systems IT operations.
• Comprehensive knowledge and understanding of frequent incremental code testing deployment and Automation Tools.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelors degree in Computer Science Engineering or a related field. *
• Minimum of six (6) years of relevant experience in a Telecommunications Computer Sciences/IT field or related background. *

Preferred:

• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.