Customer Care Back Office

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Customer Care Back Office Agent is a key member of the team providing exceptional business-to-business (B2B) support to government agencies channel partners and resellers. This role focuses on being the main point of contact for complex technical challenges primarily involving troubleshooting customer system and access issues related to various Motorola Solutions Portals.

Key Responsibilities

• Troubleshoot and resolve customer system and access issues promptly utilizing the Salesforce Case Management system for effective tracking.

• Manage daily operations including work distribution backlog tracking and ensuring adherence to service level agreements (SLAs).

• Collaborate with internal business partners to address and resolve complex customer concerns.

• Perform user setups and manage the timely handling of PartnerEmpower applications change requests and support cases.

• Proactively identify and recommend process improvements conduct quality checks/case audits and assist in writing or updating knowledge base documentation.

Qualifications and Desired Behaviors

• Requirements:A Bachelors degree OR a minimum of two (2) years of experience in customer service/support.

• Skills:Strong problem-solving time management and multitasking skills.

• Behavior:Must be customer-focused detail-oriented self-directed and possess excellent verbal and written communication skills with a professional empathetic and collaborative mindset.

Target Base Salary Range:$45000- $50000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelors degree
• OR a minimum of two (2) years experience in customer service/support
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.