Client Services Officer

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Who We Are

Entain Australia & New Zealand is fearlessly transforming the racing sports and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30000 people were home to leading ANZ names like TAB Betcha Ladbrokes & Neds.

Across Entain ANZ were shaping the future of sport and gaming entertainment through creative innovation storytelling and technology - creating experiences that connect with millions of fans.

Your Impact

At Entain Australia & New Zealand our customers are at the heart of every decision we make. As a Client Service Officer youll be the friendly knowledgeable voice behind our brands helping customers via email live chat and phone with confidence care and a genuine desire to make every interaction a great one.

If youre passionate about delivering exceptional service love connecting with people and pride yourself on attention to detail youll feel right at home with us. Youll join a team that works hard supports each other and celebrates shared success. And if you have an interest in sport or racing thats a bonus but not a requirement.*

With multiple full-time roles available and an exciting growth period ahead this is the perfect time to join a team where you can build your skills make a real impact and be part of something bigger.

*No previous sports or race wagering knowledge is needed. 4 weeks of Full training will be provided.

A Day in the Life

Ideally based in our Wellington office youll enjoy a hybrid working model that strikes the right balance between collaboration and flexibility.

Were seeking full-time team members who can work across Fridays Saturdays and Sundays. As we operate 24/7 a variety of shift options are available across the full rotation.

Heres a snapshot of how youll make an impact:

Deliver fast friendly and confident support by responding to high-volume inbound enquiries across live chat phone and email.
Verify customers and manage accounts with accuracy care and strong attention to detail ensuring every interaction is captured clearly in our systems.
Play an active role in identifying unusual activity helping to spot fraudulent accounts financial patterns and emerging trends.
Champion Entains commitment to Safer Gambling by upholding our high standards and keeping our customers protected.

Your Strengths

Deliver exceptional customer service creating positive personalised experiences for every customer.
Communicate clearly and confidently both in writing and verbally across email live chat and phone.
Pay close attention to detail to ensure customer account updates and requests are handled accurately and efficiently.
Thrive in a fast-paced environment showing adaptability resilience and a proactive approach.
Collaborate effectively with your team contributing to a supportive and positive work culture.
Confidently use customer support tools and technology to deliver efficient high-quality service.

Life at Entain

At Entain its more than a job - its a place to grow connect and make an impact. We value individuality celebrate collaboration and create space for bold ideas that move people. Here youll help shape the voice of some of New Zealand and Australias most recognised brands - while developing your own craft in a supportive ambitious team.

Perks Youll Love

Hybrid and Flexible Working: Work hard play smart!
Office Fun: Our Wellington office is game-ready with a pool table dartboard and sports on TV. Works never been this fun!
Learning and Development: Unlock your potential with a wealth of opportunities to grow your skills and expertise.
Celebrating Success: Join company-wide events that recognise and reward the achievements of our exceptional team.
Passion for Sport and Racing: Experience the thrill with staff giveaways to sporting and racing events reflecting our love for entertainment at the heart of everything we do.

Entain theres nothing like it.

For more information please reach out to us atorhit APPLY NOW.Due to the wagering aspect of our industry applicants must be a minimum of 18 years to apply.

Required Experience:

Unclear Seniority

DescriptionWho We AreEntain Australia & New Zealand is fearlessly transforming the racing sports and entertainment landscape - reimagining how customers experience their favourite brands.As part of a global powerhouse operating in over 40 countries with nearly 30000 people were home to leading ANZ n...