Service Advisor
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Job Location:
Warren, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Bonus based on performance
- Training & development
Job Title: Service Advisor
Department: Service Department
Reports To: Service Manager
FLSA Status: Non-Exempt
Department: Service Department
Reports To: Service Manager
FLSA Status: Non-Exempt
Job Summary:
The Service Advisor is the first point of contact for customers visiting the service department. This role is responsible for welcoming customers directing them to the appropriate personnel and ensuring a professional and friendly first impression. The Service Advisor supports the service team by assisting with vehicle intake traffic flow and customer needs contributing to a positive overall service experience.
Essential Job Duties and Responsibilities:
- Greet all customers promptly and courteously as they arrive at the service department.
- Assist customers with check-in by directing them to a service advisor or appropriate staff.
- Communicate with service advisors to ensure smooth traffic flow in the service drive.
- Maintain an organized and professional appearance in the service drive and waiting area.
- Provide general information and answer basic customer inquiries.
- Move or park customer vehicles as needed to assist with traffic flow (if applicable and licensed).
- Notify service staff of customer arrivals in a timely manner.
- Perform light clerical duties such as handing out forms assisting with appointment confirmations or providing updates.
- Support the dealerships commitment to customer satisfaction by delivering a welcoming and helpful experience.
Qualifications
- High school diploma or equivalent required.
- Prior customer service or front-line hospitality experience preferred.
- Professional appearance and excellent communication skills.
- Ability to multitask in a fast-paced environment.
- Valid drivers license and clean driving record (if vehicle movement is required).
- Friendly courteous and positive attitude with strong customer service orientation.
Work Environment:
- Ability to stand and walk for extended periods.
- Comfortable working outdoors in various weather conditions.
- Ability to move park and retrieve vehicles as needed.
FLSA Status Clarification:
This position is classified as Non-Exempt under the Fair Labor Standards Act and is therefore eligible for overtime pay for hours worked in excess of 40 in a workweek. The employee is entitled to meal and rest breaks in accordance with applicable state and federal labor laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Jim Riehl's Friendly Automotive Group Jim Riehl’s Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great custo ... View more
