Card Investigations Technician
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Job Location:
Sacramento, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented Card Investigations Technician to support card services operations for a leading financial institution. This role is responsible for detecting investigating and resolving fraudulent activity across debit credit ATM and online transactions. Working in a fast-paced environment the Card Investigations Technician will ensure timely resolution of claims while maintaining a positive member experience.
- Pay: $20/hour
- 100% remote (must reside in CA)
PRIMARY RESPONSIBILITIES:
- Operate and monitor card fraud detection systems while ensuring accurate processes and reporting.
- Investigate and resolve fraud and dispute claims maintaining communication with members merchants processors and law enforcement.
- Provide timely support to branches and departments addressing member issues and escalating concerns when necessary.
- Gather evaluate and document evidence for investigations preparing chargeback documentation in compliance with Visa requirements.
- Share relevant fraud account information with internal teams and external authorities to support recovery and prevention efforts.
- Maintain knowledge of compliance requirements including state and federal regulations audit standards and Visa dispute resolution updates.
- Process reimbursements update claims systems and perform additional administrative tasks to support daily operations.
SKILLS AND QUALIFICATIONS:
- High school diploma or equivalent required.
- At least one year of experience in a financial institution or with credit/debit card operations.
- Strong knowledge of credit union products services policies and procedures.
- Familiarity with Visa regulations and applicable federal and state compliance requirements.
- Excellent organizational skills with the ability to prioritize multi-task and meet deadlines.
- Effective oral and written communication skills with attention to detail in documentation and investigations.
- Proficiency with basic office tools and systems including Excel PC applications and standard office equipment; ability to work independently and as part of a team
Required Experience:
IC
Key Skills
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About Company
Pacific Staffing in Sacramento, one of the top Sacramento staffing agencies, provides temporary staffing, recruiting and employment services in Sacramento and beyond.
