Collection Team Manager (Dallas)

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Benefits:

• Retirement plan - 401(k) match
• Health insurance (medical dental prescription drug vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life critical illness auto pet identify theft and legal services)
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Paid Time Off (holidays vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary:

Oversees and coordinates the activities of a team responsible for pursuing and collecting overdue payments on automobile loan accounts. This role involves managing staff who engage directly with customers to address and resolve delinquent accounts ensuring that payments are brought up to date efficiently and professionally.

Essential Duties and Responsibilities:

• Screen resumes and job applications and conduct initial interviews
• Make hiring decisions or provide recommendations to the management
• Assist with Onboarding and training new employees and integrating them into the team
• Keep a watchful eye on the progress of new employees offering constructive feedback and guidance to ensure successful integration.
• Continuously improve onboarding documentation and training materials to keep them relevant and effective.
• Gather feedback from new hires to identify areas for improvement in our onboarding programs and make necessary adjustment.
• Ensure new hires have all the necessary equipment ahead of start dates to get started successfully.
• Oversees and directs the activities of collection teams including the implementation of auto dialer strategies to enhance collection efforts.
• Defines work processes schedules tasks and optimizes workflow to increase efficiency.
• Assesses accounts flagged for potential repossession and legal action ensuring compliance with regulatory requirements.
• Provides guidance and support to team members on complex collection cases and suggests effective collection strategies.
• Delivers clear written and verbal instructions to staff.
• Inspects work outputs for precision tidiness and adherence to company policies and standards.
• Fosters team cohesion addresses conflicts and mediates disputes to maintain a harmonious workplace.
• Evaluates performance reports of subordinates and offers constructive feedback to foster professional growth.
• Ensures adherence to the Collection Standards of Conduct policy and promotes compliance within the team.
• Adheres to all organizational policies and procedures ensuring a standardized approach across all operations.
• Handles sensitive consumer information such as Social Security numbers and dates of birth in accordance with privacy regulations and company guidelines.
• All other duties assigned.

Qualifications and Competencies: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience
  • • Minimum 1 year supervisory experience
    • Minimum 3 years Collections Experience
• Education requirements and/or certifications
  • • High school diploma/GED

Must have reliable transportation and live within a commutable distance to: Dallas TX

Qualifications Preferred:

• Knowledge of and Compliant with the Fair Debt Collection Practices Act local state and federal collection laws. Skip tracing experience.

Physical Requirements:

Sitting for long periods of time standing walking close vision for computer work speaking hearing lifting and/or moving up to 10 ls. Reasonable accommodation will be reviewed upon request.

Carson Rebeccah 1/5/2026 4:03 PM An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.

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