RQ10183 Systems Analyst Senior

Description of Responsibilities:

Technical Expertise & Guidance:

• Provide systems level technical expertise and collaborate with the rest of IT Operations SMEs responsible for the operations and maintenance of the CCIM managed technology infrastructure systems tools and application environments
  
• Provide options and recommendations for technical solutions
  
• Perform daily systems monitoring and analysis identify technical impacts of implementing systems changes and create mitigation strategies that will have the least impact to the stable operations of the production environments
  
• Recommend the selection of tools to assist organizations in delivering their business services
  
• Participate in business process and related systems re-engineering to understand the impacts of technology on the broader system
  
• Develop business cases as required for the analysis and evaluation of a variety of solution options within the context of operations and any assigned projects
  
• Develop technical systems specifications to support functional specifications in collaboration with business analysts
  
• Perform a variety of data analysis tasks to understand system implications and impacts
  
• Liaise with vendors to support the resolution and implementation of technical fixes as required
  
• Provide support activities and collaboration with other technical stakeholders with varying degrees of technical knowledge and assigned responsibilities
  
• Contribute to the development of systems test strategies and criteria definition in support of issue resolutions
  
• Perform regular configuration maintenance of the various information technology (IT) environments and systems that support the application systems e.g. network server testing QA and production
  
• Assist in the development of program-wide technical standards and artifacts
  
• Assist in the design development and testing of application components interfaces and integrations
  
• Document existing system capabilities (user interfaces functionality data and reports) as configured and delivered and maintain current documentation for all systems procedures processes and manuals
  
• Gather appropriate business and technical stakeholder input for design issues and options
  
• Identify opportunities for systems process automation and operational automations
  
• Undertake the implementation of approved process automation and operational automation
  
• Provide after-hours support as required
  
• Provide technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure databases network and applications
  
• Provide guidance to database administrators network administrators and systems administrators (System Administration /Operation Support Specialists)
  

Ensure technical environments implementations are tested for quality assurance:

• Participates in walkthroughs of functional and technical specifications business and system requirements
  
• Identifies problems indicated through the testing the level of risk priority and if necessary escalates unresolved issues and creates a trouble ticket
  
• Knowledge and experience with various testing tools functional and non-functional types of testing testing methodologies and knowledge of the latest testing technologies
  
• Knowledge of project management methodology roles and accountabilities
  
• Participates in the setup and establishment of the test environment set up/maintain and administer Virtual Machines
  
• Perform production change activities and validations outside of regular business hours and on weekends as required
  
• Assist the development/technology team with reproducing defects under investigation
  
• Assist with other aspects of the infrastructure and application systems including
  
• Contribution collection and organization of knowledge capital
  
• Building of knowledge bases and collaboration tools
  
• Project process automation and operational automation
  
• Development and improvement of support processes in collaboration with other team members.
  
• Ensure that changes and testing meet security requirements as per industry best practices Ministry Security Privacy and Risk Management guidelines and ISO 27001 standards implemented by LTCCASB
  

Lead technology troubleshooting activities:

• Participates in the operational quality assurance testing and review processes
  
• Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications
  
• Provide root cause analysis for infrastructure issues and incidents
  
• Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed with problem resolution
  

Ensure Incident Problem and Change Management processes are followed and include activities such as:

• Provide testing to replicate issues or determine root cause analysis for infrastructure issues and incidents
  
• Manage and escalate issues in a timely appropriate and effective manner and provide clear analysis of options regarding how to proceed
  
• Lead/support the creation of change impact assessments for proposed systems changes
  
• Lead/support operations issue escalation and resolution and risk/technical change control processes
  
• Track and facilitate detailed status reporting and issue resolution log and control all change requests
  

Ensure all Security Privacy Project Management and ITIL operational processes are adhered to:

• Follow industry best practices processes and policies that are required to maintain and support privacy and security requirements
  
• Ensure all environments are in compliance with security requirements both physically and at the system level as per ISO 27001 and Security Privacy and Risk Management guidelines
  
• Ensure alignment of application upgrades with internal processes and polices including privacy and security standards
  
• Leverage IT infrastructure project management and ITIL operations industry best practices and incorporate lessons learned into day-to-day activities
  

Ensure continuous support of infrastructure and solutions:

• Support creation and review of build books run books deployment guides and other operations processes as required
  
• Create and maintain documents (e.g.- change requests change implementation plans resource schedules back-out plans) for technical upgrades and operations activities
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• 10 years of experience in building maintaining and supporting network and security infrastructure
  
• Experience with ISO 27001 implementation and organization certification
  
• Experience building maintaining and supporting:
  

• a Check Point FireWall-1/VPN-1
  
• a Cisco switching and routing solution/environments (physical and virtual)
  
• McAfee security solutions (AV HIPS NIPS)
  
• a Windows Server environment
  

• Experience providing technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure databases network and applications
  

Skill Set Requirements:

Public Sector Experience:

• 2 years of experience working in the healthcare industry
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
  

Technical Skills:

• 10 years of experience in building maintaining and supporting network and security infrastructure
  
• In depth understanding of technical infrastructure integration and other supporting network technologies such as:
  
• Citrix NetScaler
  
• Security components like Network Intrusion Protection System Geofencing and firewalls
  
• VMWare products (i.e. ESXi vSphere etc.)
  
• Microsoft server and active directory
  
• Monitoring and management tools such as SolarWinds Splunk and Hyperic
  
• Experience with ISO 27001 implementation and organization certification
  
• Experience with network devices including switches routers firewalls and VPNs
  
• Experience working with external hosting providers and other outsourced providers
  
• Experience building maintaining and supporting:
  

• a Check Point FireWall-1/VPN-1
  
• a Cisco switching and routing solution/environments (physical and virtual)
  
• McAfee security solutions (AV HIPS NIPS)
  
• a Windows Server environment
  

• Experience providing technical expertise and operational advice to management/operations team regarding technical issues and impacts of proposed maintenance activities and enhancements to the infrastructure databases network and applications
  
• Experience providing guidance to database administrators network administrators and systems administrators
  

Service Management Experience:

• 2 years experience with ITIL IT Service Management processes (Event Incident Problem and Change Management); providing technical support at Tier 2 levels working with a ticketing tool Service Desk clients and technical team
  
• Experience identifying issues and following issue escalation procedures
  
• ITIL Foundation Certification or equivalent ITIL experience
  
• 2 years of experience with Project Management processes roles and accountabilities
  
• Project Management certification or equivalent project management experience
  
• Ability to manage defined IT processes for projects as per ISO 27001 standard following security and privacy guidelines; ISO 27001 implementation and certification 2 years experience with ITIL IT Service Management processes (Incident Problem and Change Management) providing technical support at Tier 2 levels working with a ticketing tool Service Desk clients and technical team
  

Management and Communication Skills:

• Strong leadership and people management skills and experience
  
• Effective facilitation skills ability to build rapport with stakeholders and drive negotiations to a successful outcome
  
• Proven track record for building strong working relationships
  
• Strong interpersonal and verbal and written communication skills
  
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
  
• Excellent analytical problem-solving and decision-making skills
  
• Ability to apply strong listening skills to facilitate issue resolution
  
• A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines