Haggarty Group CSO (ASM)

Abucay - Philippines

Hourly Salary: $ 7 - 8

Experience Required: 1-3years

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job Title: Purchasing Stock Control & Customer Service Officer

Department: Customer Service Berrinba

Reports To: Customer Service Manager

Employment Type: Full-time

Working Arrangement - Permanent Dayshift Remote

Position Purpose:

The Purchasing Stock Control & Customer Service Officer supports the business by ensuring timely purchasing accurate stock control and high-quality customer service. This role works closely with Customer Service Sales Operations and Production teams to meet daily cut-off times maintain stock availability and provide efficient order processing and customer support.

Key Accountabilities & Responsibilities

Purchasing (40%)

Raise purchase orders in Odoo for customer orders and internal requirements.
Build and maintain a supplier database including negotiating competitive pricing for bulk purchases.
Review and monitor supplier performance to ensure quality cost-effectiveness and reliability.
Verify accuracy of supplier order confirmations and resolve discrepancies promptly.
Maintain and update purchase pricing in Odoo by extracting product data and updating pricing records in Microsoft Excel.
Expedite urgent purchase requirements by liaising directly with suppliers via phone or email.

Stock Control (20%)

Work closely with the Stores team to ensure purchase order receipting is completed by 3:00 PM daily.
Immediately notify the Customer Service team of any supply issues or delays to allow proactive customer communication.
Maintain accurate Reorder Point (ROP) and Min/Max stock levels for all stocked items.
Support accurate inventory control and stock availability across the business.

Customer Service (40%)

Enter and process sales orders in Odoo accurately and efficiently.
Contact customers to obtain additional information or clarify order details when required.
Answer incoming phone calls including overflow calls and provide professional customer support.
Ensure customer enquiries are handled promptly and accurately to maintain high service standards.

Core Competencies

Role-Specific Skills

Proficient in Odoo ERP
Strong customer-facing and communication skills
Attention to detail with effective error reporting
Understanding of quality management principles

Personal Attributes

Highly methodical with strong planning and organizational skills
Customer-focused and service-oriented mindset
Flexible and adaptable in a fast-paced environment
Excellent time management and prioritization skills
Collaborative team player

Key Working Relationships

Internal:

Customer Service Team

Sales Team

Production

Purchasing

Stores Personnel

Drivers

Management

External:

Suppliers

Customers

Required Skills:

HARD REQUIREMENTS: Excellent communication skills DUAL MONITOR REQUIREMENT

Required Education:

None in specific

This is a remote position. Job Title: Purchasing Stock Control & Customer Service Officer Department: Customer Service Berrinba Reports To: Customer Service Manager Employment Type: Full-time Working Arrangement - Permanent Dayshift Remote Position Purpose: The Purchasing St...