Field Service Technician

Richmond, VA - USA

Monthly Salary: $ 20 - 26

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title: Field Service Technician

Contract Duration: Direct Hire

Work Location: Richmond VA

Employment: Onsite (100%)

About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire Contract-to-Hire and Contract roles plus internal full-time positions.

Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.

Summary: The Field Service Technician plays a critical role in ensuring seamless connectivity and optimal performance of video internet and customer-facing technologies at serviced properties and commercial offices. This position requires a proactive customer-focused individual who delivers reliable on-site support resolves technical issues efficiently and maintains accurate records. The technician contributes to customer satisfaction by providing timely professional service while adapting to evolving technologies and operational demands.

Responsibilities:

Troubleshoot and resolve onsite issues related to video internet and customer connectivity.
Install and activate routers TVs and internet services using plug-and-play methods.
Maintain accurate service records by updating tickets and managing appointment schedules.
Stay current with both existing and emerging technologies through continuous learning.
Communicate service updates and issues to field teams and management promptly.

Qualifications:

Proven customer service skills with a hands-on solution-oriented mindset.
Ability to meet scheduled appointment windows and manage time effectively.
Experience with routers (Calix experience is a plus) and foundational networking knowledge.
Comfortable performing light installations and diagnosing basic technical problems.

Required Skills:

Requirements: Proven customer service skills with a hands-on solution-oriented mindset. Ability to meet scheduled appointment windows and manage time effectively. Experience with routers (Calix experience is a plus) and foundational networking knowledge. Comfortable performing light installations and diagnosing basic technical problems.

Position Title: Field Service TechnicianContract Duration: Direct HireWork Location: Richmond VAEmployment: Onsite (100%)About Us: Endurance IT Services provides Managed IT Services Cybersecurity Solutions and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for...