Solutions Architect East Coast Territory

This is a remote position.

ABOUT ACDI:

SOLUTIONS ARCHITECT @ ACDI - East Coast Territory

Here at ACDI our Solutions Architect requires the knowledge and skills that are both broad and deep. To be effective the Solutions Architect must have experience in multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments.

ACDI SOLUTIONS ARCHITECTS RESPONSIBILITIES:

• Drive Professional Services and Support sales overall
  

• Support ACDI staff on all pre-sales technical aspects
  

• Pre-sales support of complex and/or larger opportunities
  

• Quality Assurance - Oversee aspects of the project life cycle from initial kickoff through requirements analysis design and implementation phases for projects within the requirements
  

• Attend appointments in the office or out in the field concerning but not limited to:
  

• Pre/Post Sales
  

• Online Demos and Presentations
  

• Online or Onsite POC with potential opportunities (that qualify)
  

• Draft of supporting documentation of solution architecture (SOW Network Diagrams Visio White Papers et cetera)
  

• Drafting Letters of Intent (LOI) for larger deals needing Professional Services before the sale
  

• Tech Shows or vendor events
  

• Training Events
  

• Sales & Partner Reviews
  

• Engage prospects in discovery/assessment meetings to learn about current requirements and capabilities
  

• Be a subject-matter expert in the field of print management and ACDIs product portfolio (not just ACDI offerings know understand and be able to articulate expertise in a very technical field)
  

• Participate in the drafting of Statements of Work and needs analyses and generate other documentation supporting sales opportunities such as conceptual workflow maps and manuals
  

• Perform demonstrations after completion of an assessment and translate those needs into a demonstrable solution offering as a Proof of Concept (demo installs on said potentials) Assist in providing specifications for bid proposals and/or administrative paperwork for bid opportunities
  

• Design and execute an implementation strategy to ensure client up-time comprehension and overall satisfaction post-sale
  

• Train Dealer Staff (Support and Solution Sales)
  

• Train key personnel and managers on software and or hardware and supporting workflow
  

• Provide post-sale options to clients including other premium first-line of defense options (such as education recommendations etc)
  

• Works across multiple departments to ensure collaborative efforts and improvements are being implemented documented and shared
  

• Strong pre-sales focus involving internal key stakeholders from sales product management and development as well as external partners and auditors to help close deals
  

• Manage projects by acting as a technical advisor to external parties such as clients and partners
  

• Maintain a complete understanding of and adhere to all ACDI policies procedures and processes
  

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  

• Contributes to team effort by accomplishing related results as needed
  

• Maintains a complete understanding of and adheres to all ACDI policies procedures and processes
  

Experience & Education Requirements

• Bachelors degree in computer science computer engineering or related technical discipline and a minimum of 5 years of technical management experience including a minimum of 1 year in a technical management role in a sales organization or the equivalent combination of education and experience required
  

• Microsoft/ITIL certification or equivalent is preferred
  

• Must be proficient in the below:
  

• Microsoft Office 2000 to 2013
  

• Windows XP Vista Windows 7 Windows 8 Windows 10
  

• Windows Serverand 2016 (Including Active Directory)
  

• Basic Networking and Networking Topology (the more the better)
  

• Remote Desktop support
  

• Online Collaboration Tools
  

• Virtualized Environments
  

• Basic understanding of SQL XML MS MAC IOS Android
  

• Familiarity with Google and Zoho applications sets you apart
  

• Experience presenting to executive-level management required
  

• Strong professional communication skills (via phone email and in-person) problem-solving negotiation skills technical capacity project management and collaboration
  

• Ability to communicate information in laymans terms for the purpose of training or rolling out new software or databases
  

• Experience exercising discretion and confidentiality with sensitive company or team information
  

• Excellent organizational skills with an ability to think proactively anticipate upcoming needs and prioritize work
  

Physical Requirements

• Must be able to stand or sit for prolonged periods of time
  

• Must be able to lift 15 pounds
  

• Ability to travel up to 20-40% annually or as needed and fly on a commercial airliner if needed
  

• May be required to furnish a passport or other identity documents for international travel
  

Supervisory Responsibility

• This position has no supervisory responsibilities at this time.
  

Work Environment

• Remote work may be authorized with upper management approval in this position. If located at Benton Headquarters expect a bullpen environment with moderate noise levels
  

• The work environment is fast-paced and extremely positive.
  

• Must maintain a business professional clean and groomed appearance during client-facing interactions or client visits to our company headquarters.
  

• Employees may be required to furnish adequate internet services mobile services and devices necessary to receive business communications on a continual basis
  

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.