Patient Experience Ambassador
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Native American Patient Experience Ambassador - Individual who knows the cultural traditional and healing and death practices of the Native Americans and how to navigate within the Mayo system. The Patient Experience Ambassador is a liaison between our patients and Mayo Clinic. Assists the patient and family by coordinating and navigating complex components of thepatients overall experience. Provides oversight for the unique needs of the patient careexperience and intervenes as necessary. Independently makes decisions and executes jobduties. Additionally provides internal education to care team members providers and staffas needed. Position may sit on institutional committees and acts as a subject matter expertacross the organization in support of efforts to address diversity equity and inclusion ofspecific patient groups. May oversee the management of various institutional projects andresources. Proactively interfaces with internal and/or external stakeholders to understandbarriers concerns and build relationships to enhance the experience of patients. Staysapprised on and connected to diversity and inclusion efforts throughout Mayo Clinicpertaining to defined patient populations being served. Required to adhere to and uphold the ethical compliance and regulatory standards set forth for the institution. Must beavailable to respond/consult on weekends and evenings when necessary. Position requires acombination of on-site and telework
- Establish rapport with patient and family members using therapeutic communication techniques
- Assess patients and family for spiritual needs and perform spiritual ceremonies
- Facilitate the assessment of patient and family for monetary transportation and funeral home needs
- Patient and family education understand medical diagnosis and treatments
- Aids patients with regard tests procedures and discharge disposition
- Provides support for patients and families when there is a death utilizing cultural protocol and communicating with nursing and medical staff
- Palliative care for patients and families grief counseling educating staff on cultural practices with body after death
- Proactive outreach to patients and families prior to appointment/procedure to ensure needs are anticipated
- Facilitate education for internal stakeholders/care team members where/when appropriate
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Qualifications
Bachelors degree in communications business spiritual care patient/heath care related field and three years of experience in communication customer service or patient care is required.
Nursing background preferred. Requires excellent oral and written communication skills andthe ability to work in a complex environment with multi-dimensional points of view. Must beable to work effectively in a consensus-style operation that expects and promotesTeamwork. Must be comfortable with ambiguity exhibit good decision making and judgmentcapabilities attention to detail and follow-through. Must possess the ability to inspire trustand confidence and communicate effectively with internal and external must be self-motivated self-directed and highly organized promoting aproductive collegial workplace and be a professional ambassador for Mayo Clinic. Ability toprioritize work and handle a variety of tasks simultaneously is necessary. Demonstratedexperience building relationships with and direct interaction with patient populations. Beliefin the mission and strong ethical conduct is essential. Requires the ability to work
collaboratively and professionally to build rapport with others at all levels of possess excellent interpersonal skills and can interact on a professional level withindividuals from diverse backgrounds. Proficient in information technology MS Officeproducts and clinical applications is required
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
