Cherry Point Depot Customer Support Engineer (P3) (Onsite)

Date Posted:

Country:

United States of America

Location:

PW732: FRCSE JAX Wasp St Jacksonville FL 32212 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious.

Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

This position isinMilitary EnginesCustomer Support Engineering for the F135 Engine that supports the F35 aircraft. This position is within Pratt & Whitneys military engine sustainment organization and located in Cherry Point NC. This is a Customer Support Engineering position and will act as a primary interface with the depot production operations organization for the maintenance overhaul repair and remanufacture of F135 interfaces hardware Customer Support Engineers Depot Network Customer Support Engineers Component Integrated Product Teams Logistics Program Management Program Office OpX Quality Support Equipment and Fleet Management organizations.

What You Will Do

• Operate within cross functional work teams in an environment that supports operations government customers and program management.
• A wide variety of daily tasks are to be supported within the following categories:
• Provide CSE support for operations process and quality organizational support while providing daily updates for CSE related actions
• Provide support for actions related to manufacturing blueprint review & interpretation for jet engine hardware problem solving events related to technical data and hardware disposition and authoring of technical data for jet engine hardware & support equipment
• Support lean manufacturing initiatives that support continuous process improvement as well as product team technical presentations and cross organization communication and procedural authoring and updates to improve efficiency
• Support development for proficiency and expertise in Customer Support Engineering (CSE) processes process authoring technical dispositions and SAP EQN System dispositions
• Travel: 10%

Qualifications You Must Have

• Bachelors degree in Engineering/Technical discipline or bachelors degree with experience in related aviation/jet engine field or 5 years of comparable prior experience with similar hardware working within depot shop environment OR
• In lieu of Bachelors degree 9 years of experience in related aviation/jet engine field or with similar hardware working within depot shop environment OR
• Advanced degree with 3 years of experience
• 5 years of total professional work experience.
• The ability to obtain and maintain a U.S. government issued security clearance is required.
• U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Ability to support multiple depot site locations operations in a fast paced dynamic and results-based production environment with strong interpersonal teamwork communication organizational time management skills and the ability to work well with multi-disciplinary groups
• Technical familiarity with engineering blueprints and the ability to read engineering drawings or previous experience with military jet engine logistics repairs maintenance or A&P Mechanic certification.
• Proficiency in MS Office resources and SAP familiarity and ability to enter and interrogate data
• A working-knowledge of value stream mapping standard operating procedures and root-cause analysis mistake-proofing is desired as well as strong interpersonal teamwork communication organizational time management skills and the ability to work well with multi-disciplinary groups is required

What is my role type

In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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