Technology Support III SAP BW

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team you will ensure the operational stability availability and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firms systems to ensure operational stability and availability.
• Participate in a global production support team supporting multiple applications with a focus on business intelligence data warehouses sub-ledger data mart systems and core enterprise applications.
• Monitor production environments for anomalies and address issues utilizing standard observability tools.
• Adhere to standard ITIL processes for Incident Problem and Change management including key Operate SLAs.
• Work closely with project development teams to understand future releases impacts to environment user functionality and capacity planning.
• Serve as a key participant in project implementations production go-live decisions and production readiness reviews for code deployments.
• Assist in developing long-term strategies to maximize application effectiveness and support team potential adhering to best practices for infrastructure.
• Participate in the maintenance of forecasts metrics demand and capacity to support future and existing enhancements.
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure.

Required Qualifications Capabilities and Skills

• Formal training or certification on software engineering concepts and 3 years applied experience
• 5 years of experience supporting SAP BW/BO/BPC operational environments with daily execution.
• 3 years of experience troubleshooting resolving and maintaining information technology services.
• 3 years of UNIX and Control-M experience.
• Strong hands-on experience with SAP ABAP programming and HANA SQL scripts.
• Demonstrated experience in constructing delivering and supporting business intelligence data warehouses data marts and core enterprise applications.
• Must be strong in BW BO and have BPC experience.
• Demonstrated knowledge of applications or infrastructure in large-scale technology environments both on-premises and public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.

Preferred Qualifications Capabilities and Skills

• Strong experience supporting critical enterprise-level applications with analytical skills to formulate tactical and strategic recommendations.
• Demonstrated success in a fast-paced dynamic production support environment.
• Excellent troubleshooting skills for data quality and reporting issues data loads and BPC processing.
• Advanced hands-on knowledge of Business Objects EPM and Advanced Analysis.
• Financial Services industry experience preferred.
• Experience in SAP ERP SAP CO and SAP FI preferred.
• Working understanding of public cloud environments.