Service Department Appointment Coordinator
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Job Location:
Fond du Lac, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Holiday Automotive Service Department Appointment Coordinator you will be responsible for responding to internet inquiries and answering phone calls to schedule service appointments with customers that contact the dealership. This highly accountable and process-oriented position uses lead management tools advanced Customer Relationship Management software and the internet to manage inquiry flow update customer files and schedule service appointments. This position will be 5 days a week including some Saturdays.
Enjoy Benefits Including:
- Accelerated Paid Time Off (PTO) Schedule
- Ample Medical Dental and Vision Insurance options
- Locally managed 401(k) Program with Company Contribution
- Flexible Spending Options
- Life and Disability Insurance Options
- Accident Critical Illness and Hospital Indemnity Insurance Options
- Appealing Employee Discounts on Vehicles Services Parts and Accessories
- On-going training and education
- The professional respect of a caring and innovative leadership team
- Fun Team-Orientated Culture
- And Much More
Responsibilities:
- Handle all phone appointments
- Work with internet leads accordingly to set an appointment for a proper service needs
- Deliver inquiries/messages intended for other service personnel and departments promptly
- Speak directly with customer to assist with all inquiries and issues
Qualifications
- Excellent communication skills
- Outgoing and positive demeanor
- Punctual
- Maintains a professional appearance
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you’ve clicked on this listing, you probably already know what an Automotive Technician does. But, being a Technician at Holiday is different than at other ...
