Resident Relations Manager Canal Winchester, OH

Canal Winchester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The Multi-Site Resident Relations Manager is responsible for building and maintaining strong relationships with the residents of multiple apartment communities in their assigned portfolio. You will handle resident issues and escalations work with the General Manager and other departments to ensure the best resident experiences possible and coordinate and participate in resident events and activities. Your goal is to achieve high satisfaction scores high lease renewal rates robust resident events activities a positive social media presence and word of mouth advertising.

More About US: Independence Realty Trust Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. Were currently managing over 36000 apartment homes 120 communities in over 30 markets and in 14 of the countrys most desirable states. IRT has a strong commitment to hiring the most talented industry professionals which has resulted in record growth making the Company one of the most respected and trusted within our industry.

A Typical Day:

Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
Work with the General Manager and other departments to ensure that the communities are well-maintained and attractive and that the residents needs and expectations are met.
Oversee resident retention and renewal process.
Solicit feedback from residents and monitor satisfaction scores and trends.
Promote lease renewals and referrals among residents and prospects.
Maintain courteous helpful demeanor with owners residents prospective residents co-workers vendors etc.

What We Need from You:

Bachelors degree or equivalent experience in customer service hospitality or related field.
A minimum of 3 years of experience as a relations manager customer service manager or similar role in apartment communities or other service-oriented industries.
Proficiency in Microsoft Office and property management software.
Must have a valid Drivers License and dependable transportation.
Ability to travel day travel and overnight up to 15%.

What IRT Living Offers:

Medical Dental and Vision Insurance for individual and/or family
Stock Awards granted in first year All employees are owners of IRT
Discounted rent available
3 weeks of Paid Time Off days (PTO) in first year
10 Paid Holidays
100% company paid Long-Term Disability Life and AD&D Insurance
100% company match on employee 401k contributions; up to 4% of salary
Staff Appreciation events and many other company celebrations

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race color religion sex national origin age sexual orientation familial marital or veteran status disability or any other legally protected classes.

Required Experience:

Manager

A Typical Day:

Serve as the primary point of contact for the residents of multiple apartment communities and provide them with exceptional resident service.
Resolve resident issues and complaints in a timely and professional manner and escalate them to the General Manager or other departments as needed.
Work with the General Manager and other departments to ensure that the communities are well-maintained and attractive and that the residents needs and expectations are met.
Oversee resident retention and renewal process.
Solicit feedback from residents and monitor satisfaction scores and trends.
Promote lease renewals and referrals among residents and prospects.
Maintain courteous helpful demeanor with owners residents prospective residents co-workers vendors etc.

What We Need from You:

Bachelors degree or equivalent experience in customer service hospitality or related field.
A minimum of 3 years of experience as a relations manager customer service manager or similar role in apartment communities or other service-oriented industries.
Proficiency in Microsoft Office and property management software.
Must have a valid Drivers License and dependable transportation.
Ability to travel day travel and overnight up to 15%.

What IRT Living Offers: