Account Management Team Lead

As an Account Specialist Team Lead at Wise youll play a critical role in strengthening customer relationships driving sustainable growth and leading a high-performing team in a fast-paced international environment.

Youll lead a team focused on servicing existing business customers improving retention and unlocking upsell opportunities all while ensuring a seamless trusted customer experience. Through strong leadership data-driven decision-making and hands-on involvement youll empower your team to proactively manage customer portfolios and address risks before challenges arise.

What youll be doing:

• Lead and mentor: Foster a culture of excellence and autonomy within your team providing coaching and supporting individual development plans;
• Drive performance: Analyse team data to optimise engagement. Youll own the KPIs that matter: SLA adherence (E2E resolution rate and reach speed) quality assurance and portfolio health (retention and growth);
• Strategise for retention: Guide your team in deepening use and product adoption ensuring businesses are utilising the full power of the Wise ecosystem;
• Proactive management: Develop and implement proactive outreach strategies across the teams book of business preventing churn and supporting customer growth;
• Stay hands-on: Youll manage your own select portfolio of key customers and be ready to dive into the rabbit hole of data or compliance whenever the team needs an expert hand.

Qualifications :

We are looking for a lead who gets stuff done and thrives in the fast-paced world of high-growth FinTech.

You bring:

• Proven leadership: You have experience leading teams or acting as a senior mentor in a fast-paced Customer Success or Account Management environment;
• The FinTech Edge: You understand how cross-border payments work. Youre familiar with SEPA FPS SWIFT and the business financial landscape;
• Data-Driveness and assertiveness: You are comfortable connecting the dots between operational product and financial data to make smart accountable decisions;
• Compliance mind: You have a solid understanding of KYC principles and can spot red flags that others might miss;
• Strategic problem solving: You identify root causes and implement lasting process improvements to prevent recurring issues;
• Adaptability: You thrive in a dynamic fast-changing environment adapting priorities while keeping your team aligned;
• Right to Work: You are eligible to work in Hungary (were not able to offer visa support for this role).

Onboarding & Tools

Youll go through a comprehensive onboarding programme with the Account Management Team covering product knowledge compliance requirements and tooling to ensure a smooth transition into the role.

Youll work with a wide range of systems and tools including (but not limited to):
Google Sheets Klaus Zendesk Twilio Superset Looker Salesforce Workday SmartRecruiters Confluence Slack Webexpenses Google Calendar SailPoint.

Additional Information :

Hiring Process:

1. Application review (CV)
2. Screening call with a member of the Talent Acquisition team
3. First interview with the team
4. Final interview with Hiring Managers

Salary range for this role: -HUF gross monthly

Whats in it for you:

•   RSUs in a rapidly growing company
• Flexible working model 
• An annual self-development budget
• Paid time off: 28 days vacation 3 Me days 1 volunteer day annually
• A paid 6-week sabbatical leave after four years 
• Health insurance coverage with Medicare

Click here to learn more about the benefits that we offer at Wise.

Ready to lead the future of how we move money Apply now by submitting your CV in English.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time