Lobby Ambassador
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Job Summary
The Lobby Ambassador is the first point of contact for guests at Raffles Doha responsible for delivering an exceptional and personalized welcome experience. This role embodies the elegance warmth and refined service standards of the Raffles brand while ensuring seamless guest flow assistance and satisfaction within the lobby area.
Key Responsibilities
- Welcome guests with professionalism warmth and genuine hospitality creating a lasting first impression
- Anticipate guest needs and provide proactive assistance upon arrival and departure
- Guide guests to reception concierge lounges restaurants or other hotel facilities
- Assist with guest inquiries regarding hotel services facilities and local attractions
- Coordinate closely with Front Desk Concierge Bell Desk and Security teams to ensure smooth operations
- Manage lobby traffic during peak times ensuring guest comfort and discretion
- Assist VIP VVIP and long-stay guests with personalized attention in line with brand standards
- Handle guest concerns or complaints courteously and escalate when necessary
- Maintain the lobbys appearance ensuring it reflects the hotel standards
- Observe and report any security or safety concerns promptly
- Uphold brand values grooming standards and service etiquette at all times
Qualifications :
- Previous experience in luxury hospitality guest relations or customer service preferred
- Strong communication and interpersonal skills
- Fluency in English required; additional languages are an advantage
- Well-groomed confident and professional demeanor
- Ability to remain calm and attentive in a fast-paced environment
- Cultural awareness and sensitivity to international guests
- Flexibility to work shifts weekends and public holidays
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
