Lead Server
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Job Location:
Miami Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
JOB OVERVIEW:
Under the guidance of the Restaurant Manager the Lead Server is responsible for supervising the front-of-house service team ensuring the delivery of exceptional guest service and smooth daily operations within the restaurant. The Head Server leads by example maintains brand standards and fosters a positive team environment focused on hospitality excellence. This role also collaborates closely with other departments to ensure seamless guest experiences and operational efficiency.
YOUR KEY RESPONSIBILITIES:
- Lead and manage the front-of-house service team to deliver exceptional guest service and ensure smooth daily restaurant operations.
- Maintain the highest standards of hospitality and ensure consistency with brand and restaurant service standards.
- Oversee scheduling training and performance management of servers to develop a skilled and motivated team.
- Collaborate closely with kitchen and management teams to coordinate service flow and resolve any guest issues promptly and effectively.
- Monitor guest feedback related to dining service and implement strategies for continuous improvement.
- Support revenue management initiatives by maximizing table turnover and upselling menu and beverage items.
- Ensure full compliance with health safety and restaurant policies and procedures.
- Foster team engagement and growth through ongoing training coaching and mentorship.
- Mentor and guide staff in teamwork professionalism and delivering consistent quality service.
- Ensure all daily reports service logs and documentation are accurately completed.
- Perform any other reasonable duties assigned by the Restaurant Manager to support operational excellence.
- Any other reasonable duties as assigned by the supervisor or manager.
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Disaster Recovery
- Information Management
- Network Administration
- Active Directory
- VMware
- Citrix
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Database Administration
- Dns
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
