Managed Services Consultant

Why project44

At project44 were on a mission - to make supply chains work.

project44 optimizes the movement of products globally delivering better resiliency sustainability and value for our customers. As the supply chain connective tissue we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the worlds leading brands. The undisputed leader in the market project44 was named the Leader in the Gartner Magic Quadrant #1 in FreightWaves FreightTech 25 and the Customers Choice in Gartner Peer Insights Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing global workforce.

If youre eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day lets talk.

Role Overview

As a Managed Service Consultant you will play a highly visible role partnering with business leaders customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis operational excellence and proactive project management. This role blends strategic thinking with hands-on problem solving and requires the ability to influence stakeholders manage multiple complex accounts and translate insights into long-term solutions.

What You Will Work On

• Partner with customers to define delivery timelines milestones and end-to-end project plans that ensure successful execution.
• Lead carrier initiatives from planning through adoption presenting data driven insights and best practice recommendations.
• Conduct deep-dive data analysis to identify patterns uncover root causes and recommend improvements that increase data quality and availability.
• Coordinate closely with carriers to drive continuous data improvements and troubleshoot performance issues.
• Monitor project progress communicate risks and publish regular progress reports that highlight business impact.
• Hold customers and carriers accountable for actions that improve operational outcomes.
• Use open-source visualization tools and internal data platforms to triage errors and support issue resolution.
• Develop a deep understanding of carrier integration methods across modes and apply technical knowledge to guide decision making.
• Collaborate with cross functional partners including Product Support Carrier Operations and Engineering to drive customer value.
• Contribute to internal initiatives SOP development and process improvements that enhance quality consistency and efficiency within the Managed Services practice.
• Mentor team members identify process gaps and share scalable solutions across the organization.
• Manage a portfolio of complex Enterprise and Vanguard customers often spanning global regions and multiple project44 products.

What You Need:

• Two to four years of experience in data analysis or a similar analytical role.
• Experience in SaaS software or logistics is preferred.
• Strong analytical skills and the ability to convert complex data into clear actionable insights.
• Solid understanding of source data data formats and data behavior.
• Proficiency in Excel and familiarity with visualization or analytics tools such as Tableau SQL Power BI Kibana or Observe.
• Experience with APIs or basic coding concepts is a plus.
• Exceptional organizational skills and the ability to manage multiple projects and competing priorities.
• Strong communication abilities and a customer focused problem solving mindset.
• Fluency in English and Spanish. Additional languages are a plus.

In-office Commitment:Our office is where ideas spark connections thrive and innovation comes alive. The expectation is to be on-site in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your were building something extraordinarylearn grow and thrive in our fast-paced transformative environment.

Diversity & Inclusion:

At project44 were designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day.

Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any accommodation needed during the hiring process please email. Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.

More about project44:

Since 2014 project44 has been transforming the way one of the largest most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short years we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.

A candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2 Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department A criminal back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed. Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request. If there are any costs related to screening these will be borne by Project44. When our vendor Accurate will reach out to you will be asked for your consent. We would like to emphasize that at all time you can decide to withdraw from the application process and/or to withdraw the consent to perform a screening test.

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