Regional IT Support Technician-Hybrid Regional Travel

Position Summary

The Regional IT Support Technician provides hands-on technical support across multiple hotel and resort properties within the Central Coast Collection. This role focuses on end-user support endpoint and hardware troubleshooting basic network connectivity issues and coordination of regional IT operations. The technician works closely with the Regional Director of IT property leadership and third-party vendors to ensure technology systems are reliable secure and aligned with operational needs. This position requires regular onsite visits strong customer service skills and the ability to support multiple locations efficiently.

Primary Responsibilities

• Provide onsite and remote technical support to hotel staff with a strong focus on customer service and timely issue resolution.
• Troubleshoot and resolve desktop laptop printer mobile device and peripheral hardware and software issues.
• Support Microsoft-based environments including Windows Microsoft 365 Active Directory and Entra ID user administration.
• Diagnose and resolve basic network connectivity issues including Wi-Fi access LAN connectivity VPN access and network printers.
• Assist with installation configuration repair and replacement of IT hardware and endpoint devices.
• Support audiovisual and teleconferencing systems in meeting rooms offices and shared spaces.
• Coordinate with vendors and manage service providers for escalated technical issues and on-site service calls.
• Assist with procurement inventory tracking and lifecycle management of IT equipment.
• Participate in regional IT projects such as system upgrades new deployments and property renovations or openings.
• Document procedures configurations and common troubleshooting steps to support standardization across properties.

Qualifications

Education / Experience:
Associate or bachelors degree in information technology or a related field or equivalent professional experience.
24 years of experience in an IT support desktop support or field technician role.

Technical Expertise

• Working knowledge of Windows operating systems and Microsoft 365 environments.
• Familiarity with Active Directory and Entra ID user and group management.
• Experience supporting MFA solutions such as Microsoft Authenticator or Duo.
• Basic understanding of networking concepts including IP addressing DNS DHCP and VLANs.
• Exposure to endpoint management ticketing systems and basic cybersecurity practices is preferred.

Skills

• Strong verbal and written communication skills suitable for interacting with staff and leadership.
• Excellent troubleshooting and problem-solving abilities.
• Ability to prioritize and manage multiple support requests across different locations.
• High attention to detail and strong organizational skills.
• Ability to work independently with minimal supervision while remaining a collaborative team member.
• Hospitality or resort technology experience is a plus.

Work Environment

• Regular travel to multiple hotel and resort locations within the region.
• Occasional after-hours or weekend work may be required to support business needs or scheduled maintenance.
• Valid drivers license and reliable transportation required.

Benefits

• Competitive salary and performance-based incentives.
• Health dental and vision insurance.
• Retirement savings plan.
• Professional development and training opportunities.
• Employee discounts at company properties.

Full-Time Salaried (Exempt) 70-80K DOE

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact

Peregrine HG Boutique Collection is an Equal Opportunity Employer M/F/Disability/Veteran and Drug-Free

Required Experience:

IC