SENIOR EXECUTIVE MEMBERSHIP & ENGAGEMENT
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities: To guide and oversee the customer service team to maintain current customers and manage membership interactions (WhatsApp Channels in - app communications surveys); manage customer data collection tracking behaviour and understanding customer needs; plan and execute membership events surveys and promotions; encourage sign-ups help achieve outlets monthly transaction and sales targets; develop and organize loyalty events special gifts and engagement activities for long-term members; create visual print materials that effectively showcase the membership benefits at each outlets; conduct briefing sessions for outlet staff to ensure they understand the importance of the membership program and can engage customers effectively; assist customer service team in providing high-quality customer experiences; and build a product community (WhatsApp channels) ensuring frequent updates of membership offers and maintaining close collaboration with outlet coordinators.
- Bachelors degree in Marketing Business Communications or related fields.
- Minimum 2 years working experience in leadership role within marketing customer service or membership management. Salary RM3.5K and above depending on the qualification and experience.
- Proven ability in data analysis customer engagement and sales optimization.
- Knowledge in membership systems survey tools and event management.
- Experience in using WhatsApp channels customer management tools and CRM systems.
- Strong leadership communication and interpersonal skills.
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
