Safer Gambling Specialist
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Safer Gambling Specialist youll be trusted to step into meaningful sometimes challenging conversations that genuinely change lives.
Were investing heavily in our Safer Gambling capability and are entering an exciting new chapter including a major transition to Salesforce to make case management smarter faster and more human. This is your chance to be part of a team that leads with care curiosity and courage.
About The Role
At the heart of this role is connection. Youll be assessing customer betting behaviour and deciding thoughtfully and responsibly what support is needed.
Your day-to-day will include:
- Monitoring account activity and alerts to identify potential risk behaviours
- Having empathetic sometimes confronting phone conversations asking the right questions at the right time
- Making informed decisions around Safer Gambling tools such as deposit limits time-outs account locks or permanent exclusions
- Maintaining exceptional documentation and data integrity in Salesforce
- Contributing to continuous improvement helping shape better processes clearer language and a more supportive customer experience
- Supporting internal compliance including employee betting account management
- Partnering with Customer Sustainability to uplift alerts and test new safeguards
About You
- Proven experience having difficult conversations over the phone with the ability to remain calm empathetic and clear even when conversations feel confronting
- Exceptional communication skills both verbal and written with the ability to ask thoughtful questions explain decisions clearly and document outcomes accurately
- Strong judgement and critical thinking enabling you to assess complex situations make considered decisions independently and know when to escalate or apply safeguards
- Confidence working in a high-volume fast-paced environment balancing care and compassion with efficiency structure and attention to detail
The Perks
We work hard and play hard so along with a competitive salary and generous performance-based bonusheressome of our otherperks:
25 days annual leave (thatsright a whole extra week!)
Genuine flexible working policy with a $800 work from home office allowance
Weekly concierge service including free massages manicure/nail appointments all onsite!
Daily fresh fruit free breakfast sparkling water and Kombucha on tap in the office (did we mention we have a bar fridge for Thursday night drinks!)
Tailored career development programs
Access to end of trip facilities with an onsite table tennis and pool table
Access to our Employee Assistance Program and aCircle Inmembership
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days get paid for 4; come back for 4 days get paid for 5.
We encourage you to apply as soon as possible as we review candidates within 2-3 weeks of advertising. Be sure to check out page Sportsbet LinkedIn page as well our careers website for more information and insight into our culture.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
