Mobile Service Advisor
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Job Location:
Plymouth, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Hines Park we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence teamwork & creativity. Above all there is the highest standard of honesty and integrity when conducting business. Hines Park Lincoln is looking to add a Mobile Service Advisor to our team who is organized responsive and strives to give their clients the best possible experience. If you have an interest in automotive and a desire to develop a career in the industry apply today!
What We Offer
- Medical insurance
- Dental and vision insurance
- Paid vacation time
- 401(k) plan with employer match
- Growth opportunities
- Family owned and operated
- Great work environment
- Employee pricing on vehicles services and parts
- No late nights or weekends
Responsibilities
Ensure that customers receive prompt courteous transparent and effective service
Write accurate repair orders and get all clients approval before beginning work on their vehicles
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
Ensure the daily inventory of the mobile technicians time is consistently sold to service customers
Answer technical questions about vehicle problems warranties services and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Basic knowledge of how a vehicle works
Previous experience as a Service Advisor is preferred Ford or Lincoln experience is a plus!
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid drivers license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
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