Automotive Business Development Representative
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Job Location:
Farmington Hills, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Do you love working with new technologies and innovative products Serra Ford Farmington Hills isseeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. Previous experience is preferred.
An Automotive BDC (Business Development Center) Representative manages customer communication (calls emails chats) to convert leads into scheduled sales or service appointments focusing on prompt follow-up appointment setting/confirmation and database management using a CRM acting as the crucial first contact to build rapport and drive showroom and service handle inbound/outbound calls respond to online inquiries maintain customer records and coordinate with sales/service teams requiring strong communication computer and sales-oriented skills.
At SerraFord Farmington Hills we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Serra Ford Farmington Hills is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Health and wellness
- Discounts on products and services
- Lead Management:Respond quickly to internet leads phone calls and website inquiries.
- Appointment Setting:Schedule sales appointments for the showroom and service appointments for the service department.
- Customer Follow-Up:Confirm appointments reschedule no-shows and maintain contact with customers.
- Communication:Handle high volumes of inbound/outbound calls emails and chats with a courteous and professional manner often using scripts.
- CRM/Database Management:Accurately log all customer interactions update information and track leads in the dealerships software.
- Product Knowledge:Maintain knowledge of current inventory promotions and dealership offerings.
- Sales Support:Assist sales and service teams by ensuring leads are properly handled and customers are prepared for their visit.
- Excellent verbal and written communication skills.
- Strong computer and CRM proficiency.
- High school diploma or GED.
- Customer service experience.
- Ability to work in a fast-paced environment.
- A positive attitude and knack for sales/marketing.
Please note that we expect to get a large number of respondents for this position. We will communicate directly with those that we elect to interview for the position. We apologize that we will not be able to communicate with every respondent that we do not invite to interview for the job. Thank you for your understanding.
Required Experience:
IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Cold Calling
- Outbound Sales
- Account Management
- Salesforce
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
About Company
Serra Ford Farmington Hills is looking for a Certified Ford Technician to join our fast paced and growing service department. The right candidate will have pre...
