Principal Technical Business Analyst

Toshiba Global Commerce Solutions is looking for a high-level Principal Technical Business Analyst that will lead complex enterprise-scale retail technology engagements partnering closely with clients product and engineering teams to translate business objectives into high-quality scalable solutions. This role serves as a trusted advisor guiding requirements definition backlog prioritization scope management and delivery execution while advocating for core product capabilities. The position provides leadership across projects mentors other Business Analysts and drives best practices within the organization leveraging deep expertise in retail operations and Point of Sale systems to deliver measurable business value.

Must have 10 years of experience in the retail industry

Responsibilities:

• Lead large complex customer engagements ensuring that business requirements are clear and achievable. Monitor project progress and address any issues that arise working to ensure that the project delivers value to both the client and Toshiba.

• Analyze client business requirements todeterminethe best approach to meeting the clients needs (e.g. existing functionality new feature).

• Advocate for product asappropriate forthe given project and guide customers in their decision making.

• Conduct interviews surveys and workshops with clients to gather an understanding ofthe whatand why behind their business needs.

• Accountable to define and document project scope using artifacts received from sales and the client information gathered in the workshops and your knowledge of core for the use of core product functionality to solve business needs and reduce project scope.

• Analyze and document highly complex requirements and translate client requirements into product requirements including unhappy path and edge cases and ability to discern and include in requirements the impact of the change to other areas of the system.

• Create andmaintainrequirementsdocumentation that clearly and accurately conveys what is changing and why with both client and product perspectives.

• Accountable for overseeing and reviewing work performed by BAs on their project(s) ensuring the documented requirements are fit for both the client and product.

• Learn Toshiba systems and become a system SME with extensive retail knowledge.

• Manage a clients Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed.

• Build a strong relationship and is seen as a trusted advisor to the client and the project team.

• Research client questionsregardingfunctionality by using test systems readingdocumentationor reaching out to SMEs as needed to get required answers.

• Support the development team during the build phase.

• Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements.

• Manage scope byidentifyingand calling out scope changes and can have scope conversations with the client.

• Leads major process improvement of the BA team through helping to define BA best practices specialprojectsand mentorship of other Business Analysts.

• Aids inchangemanagement of new processes and procedures within the BA or Professional Services Organization.

• Up to 25% travel

Required Qualifications:

• 12 years of experience as a Technical Business Analyst supporting enterprise-scale solutions
• 10 years of experience in the retail industry
• Extensive experience partnering with software development teams in complex multi-phase delivery environments
• Proven expertise in Agile development methodologies
• Exceptional analytical problem-solving and critical-thinking capabilities
• Outstanding written and verbal communication skills including executive-level stakeholder engagement
• Strong leadership mentorship and team collaboration skills
• Demonstrated experience creating high-quality product and requirements documentation
• Self-directed with a strong sense of ownership and accountability
• Deep domain expertise in Retail Point of Sale (POS) systems
• Fluent in spoken and written English
• Proven ability to lead teams and influence outcomes without direct authority

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our in-store solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless two-way participatory shopping experience lets get together to drive the new economy.

Toshiba Global Commerce Solutions Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical dental & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.