Lead Parts & Accessories
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Job Location:
Waukesha, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Summary
Action Power Sports is seeking a Lead Parts & Accessories professional to help drive growth customer satisfaction and operational efficiency within our Parts Department. This is a highly customer-forward role that plays a key part in supporting new major unit sales while also managing current and obsolete inventory. The Lead will help set department goals improve processes and serve as a key support for both customers and internal sales teams.
Parts department experience is ideal but not requiredwe are looking for a motivated leader with strong organizational skills customer service focus and the ability to learn quickly.
Key Responsibilities
Customer Experience & Sales Support
Deliver outstanding customer service at the parts counter over the phone and online
Assist customers with parts and accessories selection to support major unit purchases
Work closely with the sales team to increase accessory attachment rates on new major units
Build long-term customer relationships and encourage repeat business
Inventory Management
Manage current parts inventory to ensure accuracy availability and efficiency
Identify and help reduce obsolete or slow-moving inventory
Assist with ordering receiving stocking and cycle counts
Support inventory planning and organization to maximize profitability
Leadership & Department Goals
Help establish and track department goals (sales inventory turns customer satisfaction)
Assist in developing processes and best practices for the Parts & Accessories department
Lead by example with professionalism accountability and teamwork
Support training and mentoring of team members as needed
Operations & Administration
Maintain accurate records in the dealership management system (DMS)
Ensure parts department standards are met for cleanliness organization and safety
Coordinate with service and sales departments to ensure smooth operations
Qualifications & Skills
Strong customer service and communication skills
Leadership mindset with the ability to take initiative
Organized detail-oriented and goal-driven
Comfortable working in a fast-paced retail environment
Parts department or powersports experience is a plus but not required
Knowledge or interest in powersports motorcycles ATVs UTVs or accessories preferred
What Success Looks Like in This Role
Improved customer satisfaction and engagement
Increased accessory sales tied to new major unit purchases
Better control and reduction of obsolete inventory
Clear department goals with measurable progress
A well-organized customer-focused Parts & Accessories department
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
Action Power Sports is seeking an enthusiastic Parts and Accessories employee with basic knowledge of parts, clothing and accessories in the power sports indust...
