Debt Recovery Officer (NDR)

To proactively recover debts and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact including taking of payments and setting up payment arrangements.

Key tasks and responsibilities:

• Proactive recovery of outstanding payments. This involves outbound calling referral to debt collection agencies and County Court recovery.
• Initial validation of Debts.
• Maintenance of Debts throughout the recovery cycle
• Verbal and written liaison with debtors third parties and other internal departments.
• Responding to complex correspondence relating to Debts
• Dealing with aspects of debt payments. This may involve returned/missing BACS payments issuing and cancelling of payments made.
• Write off recommendations
• Tracing absconded debtors
• Upkeep of suspense account and invoices in credit

Essential Skills and Attributes:

• Experience of dealing with Non-Domestic Rate Debt recovery
• Knowledge of Non-Domestic Rate Debt recovery regulations and processes
• Competency in the use of various Debt recovery and Document management IT systems
• Ability to work as a team and individually
• Professional communication skills
• Good mathematic skills

Security vetting and checks:

All successful candidates must meet the governments Baseline Personnel Security Standard (BPSS).

• External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs IVAs bankruptcies Scottish decrees or Administration Orders).
• Internal candidates: An annual adverse finance check will be required.

If you do not meet these requirements your offer may be withdrawn.

Liberata is a leading business service provider to public and private sector organisationsthroughout the pride ourselves in revolutionisingour clientsoperations using our expertiseand innovative solutions across a wide range of services including Revenues & Benefits Finance and Accounting HR & Payroll and Customer aim is to work in partnership with our clients to assistthem in becoming more efficient; leveragingour best in classbusiness process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees its clientsand its passion for process and an intense client focus ensures that we deliver an award winningservice and our entire workforce are encouraged to demonstrateour company values.

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking enthusiasticand seeking a challenge we are the organisationfor you.