Life at UiPath

The people at UiPath believe in the transformative power of automation to change how the world works. Were committed to creating category-leading enterprise software that unleashes that power.

To make that happen we need people who are curious self-propelled generous and genuine. People who love being part of a fast-moving fast-thinking growth company. And people who careabout each other about UiPath and about our larger purpose.

Could that be you

Your mission

As a Customer Success Manager at UiPath youll be the driving force behind our customers success in their AI-powered transformation journeys. Youll strategically guide customers through their post-sales experience ensuring they achieve their desired outcomes and maximize the value of our automation solutions. Your role will be pivotal in building strong relationships with clients positioning you as a trusted advisor in their automation strategies.

What youll do at UiPath

• Develop and own comprehensive value delivery plans aligned with customers stated objectives orchestrating end-to-end adoption from planning to realization

• Serve as the primary point of contact for clients building strong relationships and understanding their unique needs to tailor success strategies

• Lead cross-functional teams to ensure timely and successful implementation of automation solutions coordinating various internal and external workstreams

• Advise customers on best practices for defining delivering and realizing value that aligns with their goals

• Cultivate and maintain strategic relationships with key clients becoming their trusted advisor on automation strategies

• Collaborate with internal teams to ensure a unified customer-centric approach and effectively communicate client expectations

• Stay current with industry trends and emerging technologies contributing to thought leadership and sharing insights to drive innovation

What youll bring to the team

• Required Qualifications:

  • 5 years of experience in customer success or consulting roles with a proven track record of driving customer satisfaction and retention

  • Experience with professional services and support/services attach motions

  • Experience working with Healthcare or Life Sciences customers

  • Strong background in a high-growth technology company preferably in the SaaS or RPA space

  • Excellent communication and interpersonal skills

  • Data-driven mindset with the ability to make informed decisions and drive results

    Nice-to-have Skills:

    • Experience in operational and technical best practices for executing automation and driving transformation

    • Bachelors degree in business technology or a related field (MBA preferred)

    • Strategic thinking skills with the ability to navigate ambiguity and lead through influence

Maybe you dont tick all the boxes abovebut still think youd be great for the job Go ahead apply anyway. Please. Because we know that experience comes in all shapes and sizesand passion cant be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role the number of hybrid office-based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age race color religion sex sexual orientation gender identity and expression national origin disability neurodiversity military and/or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants privacy rights. To review these and other legal disclosures visit our .

Required Experience:

Manager