Technical Communications I

Helping careers takeflight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built enablingthe industryto capitalize on the power of the cloud to run agile intelligent and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity purpose and transparency are core to Duck Creek and we believe insurance should be there for individuals and businesses when where and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite and all are available via Duck Creek OnDemand. With more than 1000 successful implementations to date Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1700employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choiceto workfrom an office from homeor on a hybrid schedule. Our flexible-first environment fosters productivity inclusion collaboration and ensuresa consistentemployee experience regardless of location.

If working in a fast-paced rapidly evolving company that is transforming one of the worlds oldest and largest industries sounds exciting let us are excited you are considering Duck Creek as a future employer and hope you decide to join The Flock!

To learn more about us visit and follow us on our social channels for the latest information LinkedInandTwitter.

TITLE: Technical Communications I

WHAT YOULL DO:

• The Technical Communications Iownsthe definition and delivery for larger Technical Communication projects within a Product Area and articulates a clear documentation solution.

• The Technical Communications Ioperatesanddrivesacross 2-3 documentation tracks concurrently and across multiple products as a documentation owner and/or lead.

• Provides big picture analysis/recommendationsidentifiespotential project risks and process improvements manages scope/scopecreep and alignment across other documentation tracks where applicable.

• The role is a technical writer that is driving documentation needs in collaboration with Project and Development stakeholders engagingdirectlyand pushing process and deliverables to completion with those stakeholders within a coordinated schedule that aligns to known release dates.

• Analyze user feedback and activity to iterate and improve documentation.

• Discusses and clarifies Technical Communication release requirements.

• Facilitates discussions with multi-disciplinary audiences to gain input ona direction.

• Coaches and mentors junior team membersonprocess and skill development.

• Estimates documentation requirements.

WHAT YOUVE DONE:

• Degreepreferred or equivalent years of practical job experience in a similar function or role.

• Minimum of 4 years of experience in technical communication with products in softwareSaaSor Configuration type products in an agile environment.

• Strong portfolioshowcasinghigh-quality technical documentation.

KNOWLEDGE SKILLS ABILITIES AND BEHAVIORS:

• Preferred experience inPropertyand Casualty Insurance industry.

• Experience owning the definition and delivery for larger Technical Communication projects within a Product Area and articulates a clear documentation solution.

• Basic HTML Microsoft SharePointVisioand Visual Studio Online/Azure Dev Ops skills.

• Experience with content management systems and version control systems.

• Experienceoperatingand driving multiple documentation tracks concurrently across multiple products.

• Proficiencyin creating andmaintainingdocumentation standards and guidelines.

• Experiencefacilitatingdiscussions with multi-disciplinary audiences to gain input on a direction.

• Experienced with estimating documentation requirements.

• Strong understanding of technical communication principles.

• Excellent communication and presentation skills.

• Ability to work collaboratively in a team environment as well as work independently and take initiative.

• Strong problem-solving skills and attention to detail.

• Ability to manage multiple projects and meet deadlines.

• Strong analytical skills to interpret user data and feedback.

• Ability to stay updated with industry trends and best practices.

• Ability to mentor and guide junior technical writers.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

• Travel: 0-10%

• Type of agreement:UoP(not able to consider B2B)

• Location: Remote Poland

• Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

WHAT WE STAND FOR:

Our global company celebrates& leveragesthe differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title seniority or background. This collaborative and team-oriented approach is at the core of how weoperateandcontinuouslyimproveour products services and such Duck Creek is committed to providing equal opportunity to all employees and applicants to recruit hire train and reward employees for their individual abilities achievements and experience without regard to race color gender religion sexual orientation age national origin disability marital military or any other protected status.

We strive to be an example to the world of inclusion diversity and equity in all things where employees are free to be their authenticselvesin the workplace and in the communities in which we believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.