Strategic Account Manager

Riyadh - Saudi Arabia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands ofbrands worldwide across industries like E-Commerce Edtech Fintech Foodtech Media & Publications Gaming BFSI Healthcare and Online Retail.

One of the hottest global SaaS companies weve been recognized by G2 as aMarketing Automation Leader in Asia 2021.

Were growing 100% year-on-year presently at $20M ARR with offices in Gurgaon Mumbai Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon in-the-ring view of building a company to last.

Learn more about us

Essential Functions and Responsibilities:

Manage top enterprise accounts and drive revenue
Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation Consumables Custom Analytics etc)
Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
Participate in and conduct Executive Business Reviews (EBRs)
Analyse business potential conceptualize and execute strategies to drive sales and achieve desired targets
Implement processes to improve on the quality of deliverables and reduce turnaround time
Responsible for conflict resolution and compliance on client deliverables and revenue
Identification of client goals and representing their interest to internal teams
Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
Proactively identify any risk in Enterprise accounts
Help drive customer references and case studies and increase speaker participation etc.
Provide strong account management to existing clients offering support and keeping them abreast of new products and services that could be of value to their business

Ideal Candidate:

4 years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
Must Have - The candidate should be proficient in reading writing and speaking Arabic
Preferably a Masters degree in Business Administration
Domain - Experience with analytics data databases or business intelligence preferred
Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
Excellent Communication - You know what to say and more importantly how to say it
Experience in Digital Marketing products will be an added advantage

Life at WebEngage:

We taketransparencyvery seriously. Along with a full view of team goals get atop-level viewacross theboardwith our monthly & quarterly town hall meetings.
A highlyinclusivework culture that promotes arelaxedcreativeandproductiveenvironment.
Practiceautonomyopen communicationgrowth opportunitieswhile maintaining a perfectwork-life balance
Go oncompany-sponsored offsites once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

Learningis a way of life. Unlock your full potential backed withcutting-edge toolsandmentorship(Macbookfor Engagers!)
Get thebest in classmedical insurance(withCovid Carefacilities) programs for taking care of yourmental health and aContemporary Leave Policy(beyond sick leaves)

Explore more here:

you fit the bill Come along lets redefine the future of Marketing Automation!

Required Experience:

Manager

About us:WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer compani...