Custom Support Engineer

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Direct experience installing maintaining or supporting GE e-terra DMS products including DMS DNAF OMS Storm Assist and DER.
Familiarity with User Interface SCADA and Modeling tools.
Knowledge of both Transmission and Distribution electrical grids.
Working knowledge of TCP/IP protocols IP addressing routing LAN DNS Active Directory
firewalls & switches as it applies to isolating and resolving reported issues in these areas.
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards.
Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations.
Strong analytical and logical reasoning skills.
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality consistency and level of work as well as work ethic and approach
Roles & Responsibilities:
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals coordinating with cross functional teams and driving closure on customer issues raised on GE Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications

Required Skills:

GE e-terraDMSDNAFOMSTCP/IP protocolLANActive Directory

Job Description: Direct experience installing maintaining or supporting GE e-terra DMS products including DMS DNAF OMS Storm Assist and DER.Familiarity with User Interface SCADA and Modeling tools.Knowledge of both Transmission and Distribution electrical grids.Working knowledge of TCP/IP protocols ...