Senior Service Specialist

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

NextGen Security LLC

Job Summary

Company

NextGen Security LLC

Location

Houston TX

Industries

Security and Surveillance

Job Type

Full Time Employee

Career Level

Mid-Level

Exemption

Exempt

Senior Service Specialist

Whatwerelooking for:

We are in search of a self-motivated individual to join our fast-growing and dynamic team.

Whatyoullbe doing:

This role is critical in ensuring seamless operations within our Service Department by assisting technicians with on-site support accessing client databases through remote access for support purposes and maintaining strong client relationships. The ideal candidate is proactive detail-oriented and capable of handling multiple priorities with efficiency and professionalism.

This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:

Perform remote session service tickets assigned to you. If remoting into a customers site is not an option a site visit may be required.
Perform service support calls remotely/onsite from technicians responding in a timely manner.
Perform Subscription (SSA/SUSP) renewal update for customer.
Train entry level technicians including through ride-alongs as needed.
Conduct training classes for technicians
Pre-sales support as needed
Maintain and update service call records and client communication logs.
Act as a primary point of contact for clients providing updates on service requests and ensuring customer satisfaction.
Collaborate with internal teams to address client needs and deliver seamless service.
Identify trends and areas for improvement in service delivery processes.

What you bring to the table:

Bachelor or equivalent degree or experience
Minimum of 5 years of experience in service operations or a technician role.
Certifications in Lenel Genetec CCURE ProWatch Gallagher Milestone
Experience with Microsoft Word Excel and Outlook.
Experience with Microsoft SQL
Knowledge and understanding of basic Network troubleshooting.
Experience with Wireless network setups and products.

Additional Skills

Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
Must possess a positive attitude and be willing to interact with customer co-workers and other personnel at all times
Commitment to integrity and to the Company Standards and Procedures
Attention to detail and accuracy is a must

What we bring to the table:

Compensation based upon background and experience

Full benefits package

Vacation

Cellphone Allowance

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens based on job classification.

Application Process

Please submit your resume references and your requested salary range when applying for this position to .

More About Us
NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge engineering design implementation management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site multi-facility plant-wide campus-wide regional national and international security projects. If that wasnt convincing enough check out what our employees say about working at NextGen: To Employment / Recruitment Agents
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Securitys HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Securitys website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security and only if the candidate is submitted via approval from NextGen Securitys HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Securitys HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Required Experience:

Senior IC

NextGen Security LLCJob SummaryCompanyNextGen Security LLC LocationHouston TXIndustriesSecurity and Surveillance Job TypeFull Time Employee Career Level Mid-LevelExemption Exempt Senior Service SpecialistWhatwerelooking ...