Customer Service Advisor

Capita

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profile Job Location:

Rotherham - UK

profile Monthly Salary: Not Disclosed
Posted on: 4 days ago
Vacancies: 1 Vacancy

Job Summary

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness policy and legal requirements.

Salary:pa
Working Hours: 09:00 17:00 (Mon Fri) Training Shift will be the same.
Fixed Term Contract from 19 Jan 2026 to 01 May 2026

Job title:

Customer Service Advisor

Job Description:

To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused right first-time service managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area

Location:

Rotherham

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

Required Experience:

Unclear Seniority

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness policy and legal requirements.Salary:paWorking Hours: 09:00 17:00 (Mon Fri) Training Shift will ...
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Key Skills

  • Sales Experience
  • Time Management
  • Order Management System
  • Customer Service
  • Dealership Experience
  • GM Vehicles
  • Retail Sales
  • Tire Service
  • Automotive Repair
  • OSHA
  • Service Writing
  • Automotive Service

About Company

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We help millions of people each day with digitally-enabled solutions to transform and simplify the connections between government & citizens, businesses & customers.

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