CMDB, Lead

Toronto - Canada

Monthly Salary: $ 125000 - 135000

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

The vacant CMDB Lead will report directly into the Leader BISO & IT Compliance Management.The CMDB/Asset Management Lead will have responsibilities in building and executing CMDB Strategy for Interacs enterprise through the compliance to processes procedures and policies aligned with ServiceNow CSDM framework ITIL framework and ISO/IEC compliance standards. This role will administer manage and carry out all aspects of the CMDB process ensuring the integrity confidentiality and availability of Interacs CMDB/CSDM as it relates to hardware and software IT assets.

What You Will Do:

Define CMDB scope and objectives aligning with value driven Interac Products & Services

Design and implement the CMDB Structure and Processes

Manage the CMDB Operations including recording/maintaining configuration items (CIs) within scope CMDB/CSDM lifecycle including CI relationship mappings

Provide training and continuous support to CMDB users

Ensure the Integrity of and 360-degree coverage of Interacs CMDB/CSDM

Perform configuration audits remediation and assist the various IT Service Management (ITSM) Process Manager with audits and report generation

Promote CMDB as a single source of truth for ITSM Processes and IT Operations

Provide direction to the CMDB team for all aspects of CMDB Operations

Provide Technical leadership in building ServiceNow based solution for discovering managing CIs including building Service maps

Develop clear and concise documentation regarding the Discovery Process and Schedules updating as needed.

Be an active stakeholder in Interacs adjacent ITIL practices; Incident Problem Change Documentation BISO

Be an active stakeholder in Interacs vendor risk and vulnerability management practices

What You bring:

10 years experience in Information Technology including building and managing discovery and service mapping solution on ServiceNow platform

ServiceNow certification- CSA CIS Discovery fundamental would be an asset

ITIL 4 certification an asset.

Bachelors Degree in Technical Computer Science Engineering Technology or Computer Engineering or equivalent.

Masters Degree in Technical Computer Science Engineering Technology or Computer Engineering would be an asset.

Experience with Asset and Configuration Management processes procedures and Service Management processes.

Hands on experience with Asset / CMDB tools

Experience identifying investigating and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS Azure VMware UNIX Windows and various network infrastructure

In-depth knowledge of networking including TCP/IP ports and firewalls network protocols IP networks subnetting network devices and virtualization environments configurations i.e. Hyper-V VMware.

In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.

In-depth knowledge of ServiceNow discovery patterns and scripts especially PowerShell and JavaScript.

In Depth knowledge of ServiceNow Common Services Data Model.

Eligibility to work for Interac Canada in a full-time capacity.

What Were Offering:

The hiring range for this position is $125000 to $135000 and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills experience and job-related knowledge but Interacs commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future and includes:

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

Investing in the Future Help us unlock digital prosperity for all Canadians.
Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.
Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community Work in an ecosystem where we lift each other up and rise together.
Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Who We Are:Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives. Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protecti...