JOB PROFILE SUMMARY

The Senior Director Customer and Cloud IAM is responsible for building strong partnerships with business units technology teams corporate support functions and the user community to protect the corporate brand data and digital assets. This role leads the design implementation operation and continuous improvement of an enterprise-wide identity and access management framework covering both customer identity (CIAM) and cloud-native IAM capabilities.

As a senior leader within Information Security this role delivers security and compliance services for an assigned business segment while also leading an ISO center of excellence focused on identity security. The Senior Director establishes a unified vision and strategy for IAM across customer-facing and cloud environments driving secure digital engagement protecting cloud workloads enabling modern DevSecOps practices and supporting business growth with secure frictionless identity services.

The role provides strategic operational and financial leadership for IAM capabilities ensuring enterprise-wide alignment with security architecture application security data protection and infrastructure security practices. This leader ensures adoption of effective information security controls strong identity governance and broad organizational awareness of identity security principles.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as a key participant in developing the vision strategy and roadmap for IAM programs services and platforms globally.

• Develop and execute an enterprise-wide strategy that unifies CIAM and cloud-native IAM capabilities under a cohesive identity vision.

• Serve as the senior leader responsible for identity security across customer-facing digital channels and cloud environments.

• Provide executive direction for IAM roadmaps ensuring alignment with enterprise digital engagement cloud adoption security and compliance strategies.

• Build trusted partnerships across cybersecurity cloud engineering product management application development and customer experience teams.

• Embed CIAM and cloud IAM capabilities into digital products services and cloud architectures.

• Lead delivery of cloud-native IAM capabilities across SaaS IaaS and PaaS environments (AWS Azure GCP).

• Enable dynamic policy-driven justintime access to cloud resources through automation workload identity secrets management and entitlement management.

• Integrate IAM with DevOps workflows and CI/CD pipelines to support secure cloud application delivery.

• Evaluate cloud IAM tools and platforms manage vendor relationships and ensure alignment with enterprise architecture and security standards.

• Ensure cloud IAM capabilities meet regulatory and policy requirements including NIST SOX ISO 27001 internal security controls and zero trust principles.

• Own strategy design and delivery of a unified CIAM platform supporting secure seamless customer identity experiences across all portals applications and digital channels.

• Oversee capabilities including customer registration authentication consent management identity federation and profile orchestration.

• Ensure secure API identity and access management including token-based access client authentication and integration with internal and external digital ecosystems.

• Drive adoption of modern identity standards (OAuth2 OIDC SAML) and ensure CIAM solutions meet data privacy and regulatory obligations (e.g. GDPR CCPA).

• Define CIAM product KPIs such as onboarding success authentication performance customer identity assurance and support volume metrics.

The preference is for candidates to be located within a reasonable distance of our Conshohocken PA or Carrollton TX offices. However individuals in other locations will also be considered. Those not based near a primary site should expect to travel to these locations as needed.

EDUCATIONAL QUALIFICATIONS:

Education:

• Masters Degree in Business Administration Computer Science Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Certified Information Systems Auditor (CISA)
• Certified Information Systems Security Professional (CISSP)
• Certification in Information Security Strategy Management (CISM)
• Information Technology Infrastructure Library (ITIL)
• Offensive Security Certified Professional (OSCP)
• Project Management Professional (PMP) Certification

WORK EXPERIENCE:

• 12 years of directly-related or relevant experience with 8 years in a managerial capacity preferably in information security.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Coaching and Mentoring
• Creativity & Innovation
• Decision Making
• Leadership Skills
• People Management
• Planning
• Risk-taking

Technical Skills:

• IT Risk Management
• IT Controls
• Cyber Attack Mitigation
• Enterprise IT Management
• Network Security
• Service Level Maintenance
• Information Security Strategy Continuity
• Threat Modelling
• Information Security Strategy Standards (SOX ISO 27001/27002 COBIT ITIL NIST PCI)

Tools Knowledge:

• Microsoft Office Suite
• Security Tools - SIEM EDR Email Security Gateway SOAR Firewall Anti-virus Firewalls VPN IDS/IPS AV proxies etc.
• Security Testing Tools - Open Source and COTS security tools
• Threat Intelligence Tools
• Vulnerability Testing Tools

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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