Warranty Claims Representative

ABOUT THE ROLE
The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills clear communication and the ability to balance accuracy cost efficiency and customer satisfaction. The Claims Representative serves as a key partner to customers internal teams and service providers ensuring claims are processed effectively documented thoroughly and resolved in alignment with company standards.

This position will work West Coast hours 8-5 Monday- Friday.

Two days in office three days work from home at any Cornerstone Building Brand Window facility.

WHAT YOULL DO

• Claim Intake & Validation
  • Receive review and validate incoming warranty claims to determine accuracy and required information.
  • Initiate clarification calls to customers as needed to complete claim details.
  • Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
• Claim Management & Resolution
  • Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors optimizing cost efficiency and service quality.
  • Monitor claim progress and ensure timely cost-effective resolutions that enhance customer satisfaction.
  • Administer service reimbursements and prepare settlement letters when applicable.
• Quality Review & Root Cause Analysis
  • Conduct research to identify root causes of product or service issues.
  • Collaborate with plant personnel sales teams and other departments to support long-term corrective actions and process improvements.
  • Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
• Communication & Reporting
  • Prepare clear communications and updates for management regarding claim trends issues and opportunities.
  • Ensure documentation and reporting for claims resolutions and settlement activities are accurate and complete.
  • Perform additional duties as assigned to support departmental needs.

SKILLS PREFFERED: 

• Strong ability to interpret customer claims and apply relevant warranty coverage.
• Ability to read and interpret product specifications drawings and order confirmations.
• Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
• Strong verbal and written communication skills with a customer-centric approach.
• Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
• Strong attention to detail and accuracy in a fast-paced environment.
• Ability to work independently while supporting team and departmental goals.
• High curiosity initiative and willingness to grow in an evolving environment.

Qualifications :

• Education: High School Diploma or equivalent required; Bachelors degree preferred. Professional experience in a claims or service role preferably within the building materials industry will be considered in lieu of education.
• Experience/Technical Skills:
  • Experience with CRM systems is desired.
  • Proficiency in Microsoft Excel Word and PowerPoint with the ability to learn new systems quickly.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands 

Our teams are at the heart of our purpose to positively contribute to the communities where we live work and play. Full-time* team members receive** medical dental and vision benefits starting day 1. Other benefits include PTO paid holidays FSA life insurance LTD STD 401k EAP discount programs tuition reimbursement training and professional development. 

*Full-time is defined as regularly working 30 hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. 

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If youd like to view a copy of the companys affirmative action plan for protected veterans or individuals with disabilities or policy statement please contact Human Resources at or If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application please contact Human Resources at or This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

 

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brands name and logo to solicit potential job-seekers for some cases job-seekers are being contacted directly both by phone and other instances these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Remote Work :

No

Employment Type :

Full-time