Senior Product Operations Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
We are looking for a Senior Product Operations Manager to join the Payments Platform Team to build and lead the core operations engine of our Payments Platform enabling consistent planning execution reporting and cross-functional coordination and alignment.
Boston preferred; Remote optional for exceptional candidates.
This position reports to the VP of Product Management Payments Platform.
- Build and Run the Platform Operating Rhythm
- Design and manage the rhythm of business regular cross-domain syncs dependency management roadmap updates feature scope & OKR reviews change requests capacity planning escalation pathways.
- Standardize cadences documentation and delivery hygiene across all Platform domains.
- Ensure communication and alignment across global teams remain consistent. Serve as the keeper of institutional context nothing gets lost between teams or quarters.
- Create Execution Visibility and Governance
- Maintain an integrated delivery tracker covering milestones dependencies and key risks across the Platform domains Network and the Verticals.
- Identify systemic blockers early and coordinate cross-team resolution.
- Create standard reporting for timeline risks cross-team dependencies migration blockers and operational bottlenecks.
- Strengthen Leadership Communication & Executive Decks
- Prepare executive presentations quarterly platform reviews and exec-level summaries in partnership with the VP of Payments Platform.
- Translate complex technical and operational updates into concise business-ready narratives and visuals.
- Maintain decision logs risk summaries and progress dashboards that feed directly into executive reporting.
- Draft and polish internal comms (updates announcements leadership readouts) that reinforce alignment and transparency.
- Drive Continuous Improvement
- Lead retrospectives and post-mortems for major initiatives; track and close lessons learned.
- Identify recurring friction points and recommend process or tooling improvements.
- Continuously refine templates workflows and practices to make the platform faster and more predictable.
Qualifications :
What were looking for:
- 812 years of experience in Product Operations PMO program management ideally in payments fintech or SaaS.
- A foundational technical background (e.g. prior engineering or technical product management experience) is strongly preferred.
- Experience driving execution across complex globally distributed teams and programs with multiple stakeholders.
- Excellent communication and stakeholder management executive-ready storytelling with data and hands-on facilitation across engineering product payments network operations and partner groups.
- Skilled with JIRA Looker Confluence and Google Workspace.
- Calm structured and precise; thrives in dynamic high-visibility environments.
- Demonstrated process improvements (templates playbooks postmortems retrospectives) that reduce cycle time and improve predictability across programs.
Why It Matters
You will be the connective force that keeps our Payments Platform operating with precision enabling leadership to focus on growth while the platform executes with predictability transparency and momentum.
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
The US base salary range for this full-time position is $160000-$180000 plus restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries. Today, weve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 cou ... View more
