Product Owner Customer Experience

About the Customer Engagement & Loyalty Team

At RCL the Customer Engagement & Loyalty team builds stronger lasting relationships with our customers across three beloved brands Reitmans RW&CO and PENN.

Our mission is to connect brand creativity with data-driven precision delivering seamless personalized omnichannel fashion experiences that make every customer feel recognized and valued. The result: stronger loyalty increased CLTV and inspired brand advocacy.

The Opportunity

As Product Owner Customer Engagement reporting to the Product Manager Customer Engagement you will lead the planning prioritization and execution of customer journey enhancements within a specific product area.

Youll serve as the bridge between business teams (Digital Customer Engagement Marketing) and technical teams (IT external vendors) ensuring features are delivered on time meet business needs and create meaningful customer experiences across loyalty and engagement platforms.

What Youll Do

• Plan & Prioritize: Manage backlogs user stories and delivery of enhancements in areas like acquisition engagement retention and personalization.
• Execute & Deliver: Ensure features meet business needs track performance post-launch and document processes.
• Collaborate & Align: Facilitate agile ceremonies act as the bridge between business and technical teams and coordinate with other product owners.
• Innovate & Improve: Lead test-and-learn initiatives identify opportunities for personalization and stay ahead of technology trends.

Qualifications :

What You Bring

• University degree in related field of study
• 6 years experience in product ownership or customer journey management. Experience in retail or e-commerce are assets.
• Hands-on with marketing automation tools (e.g. Salesforce Marketing Cloud Braze Klaviyo).
• Skilled in agile practices: backlog management sprint ceremonies and QA/testing.
• Bilingualism with strong collaboration and communication skills to bridge business and technical teams.

Additional Information :

What Sets Us Apart:

• Ultimate flexibility: Enjoy a hybrid work environment that ensures the perfect balance between work and personal life.
• Well-being first: Access a comprehensive benefits program designed to take care of you.
• Flexible time off: Paid leave sick days and vacation time to recharge and spend quality time with loved ones.
• Exclusive discounts: Enjoy 50% off regular-priced items from PENN. (Penningtons) Reitmans and RW&CO.
• Referral rewards: Refer your professional network and earn a bonus for helping us grow our talented team (Certain conditions apply)
• Growth opportunities: Annual bonuses career advancement and tuition reimbursement to help you reach your professional goals.

Total rewards are aligned with your employment status offering different perks depending on whether youre full-time part-time or under contract.

RCL is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace for all. We believe that our future success relies on the perspectives and contributions of all our employeestheir diverse backgrounds skills and experiences strengthen our business. If you are selected for an interview please let us know if you require any accommodations to ensure a fair and equitable recruitment and selection process. All accommodation information will be kept confidential and used solely to support accessibility for candidates.

We thank all applicants. Only selected candidates will be contacted.

#LIhybrid

Remote Work :

No

Employment Type :

Full-time