Software Engineer, Workers Observability

Available Locations: Austin TX Lisbon Portugal London UK

Role Summary

Workers Observability (WOBS) Team provides a growing suite of tools to monitor troubleshoot and optimize applications on the Cloudflare Developer platform. These tools increasingly work across Cloudflare products to provide complete visibility into user applications. We aim to make these tools not only best-in-class but also frictionless and intuitive to use. All this within the context of Cloudflares scale and globally distributed infrastructure.

Team members help design and ship core software features across the observability stack - including the frontend customer experience integrations with other Cloudflare primitives and our internal data stores and ingestion pipelines. You will own code across the development lifecycle from design to release including QA incident management and performance optimization.

The Systems Engineer role is a full-stack position which requires extensive cross-functional collaboration. On a given day you might incorporate frontend feedback from a customer run a Clickhouse query to diagnose a data ingestion bug and propose a better tracing integration with another product on the Workers platform.

Role Responsibilities

• Customer Focus: Be responsive to customer escalations bug reports and product feedback and participate in pager duty for our production systems.
• Software Development: Efficiently and reliably deliver high-quality software that meets the performance requirements of Cloudflares systems.
• Troubleshooting: Address complex and subtle issues on our platform which may require debugging across multiple systems languages and datastores.
• Communication: Maintain clear written communication across a range of platforms as part of a globally distributed team (from US West Coast to UK) and across a range of different engineering and support teams.

Expertise: Success in this role will depend on becoming an expert not just on the observability platform but on the Cloudflare Developer Platform as a whole.

Role Requirements (Must-Have Skills)

Must-Have Skills

• Strong proficiency in at least one programming language preferably a typed language (e.g. Go TypeScript Rust) as well as SQL
• Experience building high-volume distributed systems using cloud primitives (AWS GCP CF) including queues key-value stores relational databases blob storage and serverless compute
• Experience troubleshooting distributed data systems including working with logs and data stores.

Nice-to-Have Skills

The following are nice-to-haves:

• Working with lower level languages like Rust or C
• Building frontend application in Typescript and React
• Building applications on the Cloudflare platform
• Working with observability platforms and tools

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.