Client Service Account Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Join J.P. Morgan Wholesale Payments a global leader in cash management liquidity commercial card FX escrow solutions and merchant services. to develop your career by delivering best-in-class service and building deep relationships to achieve 100% client satisfaction.
As a Client Service Account Analyst within J.P. Morgan Wholesale Payments you will serve as the primary point of contact for our services tasked with providing outstanding client experiences. You will establish significant relationships with key stakeholders pinpoint areas for process enhancement and carry out regular service evaluations to guarantee smooth client interactions.
Job Responsibilities:
- Manage the client experience across all aspects of their day-to-day relationship with JPMorgan.
- Maintain an accurate and active service temperature check for all clients within your portfolio.
- Identify and remediate service issues impacting clients.
- Understand organizational structures to communicate and resolve client issues promptly and effectively.
- Anticipate client servicing needs and provide appropriate support and solutions becoming the clients champion.
- Assist in developing and executing service plans focused on process improvements for clients.
- Promote the use of electronic service tools to help clients easily access payment-related information.
- Analyze the end-to-end payment process to identify efficiencies.
- Participate in and support WP business initiatives that positively impact the client experience.
- Identify and communicate opportunities for WP product development internally.
- Develop strong and trusted internal partnerships with Sales Operations Product and other lines of business.
Required Qualifications Capabilities and Skills:
- Fluent in French - you will be required to communicate with clients in French from day one.
- Fluent in English and Arabic (in speaking reading and writing) - as a must.
- Customer service experience preferred.
- Excellent verbal and written communication skills including executive communication skills.
- Ability to work effectively under pressure.
- Strong organizational skills; ability to manage multiple priorities while meeting deadlines.
- Ability to develop and mobilize internal networks key stakeholders and associated resources.
- Strong customer-facing and relationship management experience.
- Keen interest in the banking digital technology transformation agenda.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
